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- Tasks: Lead a team to create unforgettable guest experiences on the stunning Cornish coast.
- Company: Join Bedruthan, a pioneering family-owned hotel known for exceptional hospitality.
- Benefits: Enjoy a competitive salary, 4-day work week, and generous discounts on food and accommodation.
- Why this job: Be part of a vibrant team that values your input and fosters personal growth.
- Qualifications: 2+ years in guest relations management; strong customer service skills required.
- Other info: On-site accommodation available; join a lifestyle, not just a job!
The predicted salary is between 24500 - 36000 £ per year.
Do you have an authentic, welcoming personality? Are you passionate about exceptional hospitality? Can you think on your feet in a fast-paced environment right on the Cornish coast? We are looking for our next Guest Experience Manager to join our proactive team of customer-focused GEMs. You will lead our team to deliver unforgettable experiences for our guests, exemplifying high standards of hospitality service and attention to detail. From warm welcomes to fond farewells, you will play a vital role in the lasting impression our visitors take away. Championing the guest journey, you will proactively seek and act on feedback face-to-face, on our GuestRevu platform, and through social media.
Responsibilities and Duties:
- Ensure guests are nurtured through your presence and support.
- Support the delivery of seamless service at all times and in all areas, stepping in when needed to help deliver where and when needed.
- Focus on sustainable practices to protect the business for the next generation.
- Acknowledge returning guests, provide surprises, personalize experiences, and ensure special arrangements are delivered.
- Coordinate your time effectively so our team appreciates the value of every interaction, and our guests appreciate your energy and passion.
- Exemplify exceptional hospitality and maintain an environment that enables our team to grow, supporting the delivery of our people-centric operational plan.
Qualifications/Experience:
- At least 2 years of experience as a manager in a guest relations or guest-facing environment within a hotel.
- Demonstrated experience responding to and handling guest feedback, both positive and constructive.
- Working knowledge of hotel booking and management systems is desirable.
Key Skills:
- Strong customer service and people skills
- Ability to prioritize and manage time effectively
- A proactive problem solver with initiative to seek solutions
- Passionate about developing people and success management
Benefits:
- Competitive salary of £30,763 per annum (40 hours)
- 4-day working week
- A people-centric working environment
- Learning and internal career progression opportunities
- Permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, including a free stay at Bedruthan after your first year!
- 40% discount on food and drinks, along with other hotel services through our discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- On-site team accommodation is available.
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have been trailblazers in hospitality, going above and beyond to ensure when you join our family, you become part of one of the most exciting independent companies in the UK. Joining our team isn’t just a job; it’s a lifestyle choice.
Guest Experience Manager employer: The Scarlet Hotel
Contact Detail:
The Scarlet Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Familiarise yourself with the local area and attractions in North Cornwall. This knowledge will not only help you connect with guests but also allow you to provide personalised recommendations, enhancing their overall experience.
✨Tip Number 2
Showcase your passion for hospitality by engaging with current trends in guest experience management. Being well-versed in innovative practices can set you apart and demonstrate your commitment to exceptional service.
✨Tip Number 3
Network with professionals in the hospitality industry, especially those who have experience in guest relations. Building connections can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled guest feedback in the past. Highlighting your proactive problem-solving skills will show that you're ready to champion the guest journey effectively.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in guest relations and hospitality management. Emphasise any specific achievements or initiatives you've led that improved guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your personality aligns with their values and how you can contribute to creating unforgettable guest experiences.
Showcase Relevant Skills: In your application, clearly outline your strong customer service skills, problem-solving abilities, and experience with guest feedback. Use specific examples to demonstrate how you've successfully managed guest interactions in the past.
Research the Company: Familiarise yourself with Bedruthan's ethos and values. Understanding their commitment to sustainable practices and exceptional service will help you tailor your application and show that you're a great fit for their team.
How to prepare for a job interview at The Scarlet Hotel
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for exceptional hospitality during the interview. Share personal anecdotes that highlight your commitment to creating memorable guest experiences, as this role is all about making guests feel valued and welcomed.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively handled guest feedback or resolved issues in previous roles. This will showcase your proactive problem-solving abilities, which are crucial for a Guest Experience Manager.
✨Highlight Team Leadership Experience
Discuss your experience in leading teams and fostering a positive work environment. Emphasise how you support your team members and encourage their growth, as this aligns with the company's people-centric approach.
✨Familiarise Yourself with the Company
Research Bedruthan and Scarlet to understand their values and unique offerings. Being knowledgeable about the company will allow you to tailor your responses and demonstrate your genuine interest in becoming part of their family.
