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For Companies At a Glance
- Tasks: Engage with guests, serve drinks, and maintain a welcoming environment.
- Company: Scarlet is a family-owned independent hotel in Cornwall, dedicated to unforgettable guest experiences.
- Benefits: Earn £12.21 per hour, rising to £12.60, plus tips and 40% off food and drinks.
- Why this job: Join a supportive team, create lasting memories, and enjoy a vibrant work culture.
- Qualifications: Looking for warm, confident individuals with a passion for hospitality and problem-solving skills.
- Other info: Opportunities for learning and career progression in a people-centric environment.
We enjoy looking after people, that’s what great people do. Here at Scarlet, we create unforgettable experiences, we follow our philosophies, complete tasks and offer services that ensure our guests receive an experience delivered to the highest standards.
No two days are the same and responsibilities will vary daily, however each day you can expect to:
- Engage with our guests to ensure they get the most out of their stay
- Deliver a warm welcome to arrivals and wish departures a fond farewell
- Serve drinks
- Assist with deliveries
- Keep areas in and around the hotel clean and presentable
- Assist with turndown service
- Handle incoming telephone calls, transfer calls and take messages
- Embrace a one team culture where 'No job is not my job'
- Confidently set up a table for and deliver room service
We are looking for:
- Someone who is naturally warm, caring and confident
- Problem solvers, who can answer guest requests and look for solutions
- Someone with a passion for hospitality and creating positive lasting memories
- Attention to detail and the ability to communicate clearly
- Someone who wants to be part of a successful and hardworking team
As a family-owned independent Cornish business, we value every member of our talented team and we offer a range of benefits and perks to reflect our commitment to making our hotels a desirable place to work. These include:
- £12.21 per hour, rising to £12.60 on the 1st May plus tips
- A people-centric working environment
- Learning and internal career progression opportunities
- 40% off food and drinks at the hotel, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
Day Host (Seasonal) employer: The Scarlet Hotel
Contact Detail:
The Scarlet Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Host (Seasonal)
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what Scarlet offers will help you engage confidently with guests and answer their queries effectively.
✨Tip Number 2
Showcase your passion for hospitality in your interactions. Whether it's through volunteering at events or sharing experiences where you've gone above and beyond for guests, let your enthusiasm shine.
✨Tip Number 3
Practice your communication skills. Being able to convey information clearly and warmly is crucial in this role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Emphasise your problem-solving abilities. Think of examples from past experiences where you've successfully resolved issues, as this will demonstrate your capability to handle guest requests effectively.
We think you need these skills to ace Day Host (Seasonal)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities Scarlet is looking for in a Day Host. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your ability to create positive experiences for guests. Use specific examples from your past experiences to demonstrate your warmth, problem-solving skills, and attention to detail.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include specific achievements or situations where you successfully engaged with guests or resolved issues, showcasing your ability to thrive in a dynamic environment.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Scarlet Hotel
✨Show Your Warmth
As a Day Host, your ability to engage with guests is crucial. Make sure to convey your natural warmth and friendliness during the interview. Share examples of how you've made guests feel welcome in previous roles.
✨Demonstrate Problem-Solving Skills
The role requires quick thinking and problem-solving. Prepare to discuss specific situations where you successfully resolved guest issues or improved their experience. This will showcase your ability to handle challenges effectively.
✨Highlight Your Attention to Detail
Attention to detail is key in hospitality. Be ready to talk about how you ensure high standards in your work, whether it's setting up a table or keeping areas clean. Mention any relevant experiences that demonstrate this skill.
✨Embrace Teamwork
Scarlet values a 'one team' culture. During the interview, express your enthusiasm for working collaboratively with others. Share examples of how you've contributed to a team environment in past jobs, emphasising your willingness to help wherever needed.
