Job Title: Guest Services Coordinator Department: Guest Relations, Front of House Inspired and Supported by: Guest Relations Manager Salary: 32,789 (including service charge) Your purpose will be: To deliver an exceptional and seamless guest journey from pre-arrival through to post-stay by coordinating guest requests, facilitating clear communication across departments, and ensuring all touchpoints reflect the highest level of care and attention. You will play a key role in supporting Rooms Division in creating memorable and personalised experiences. You will be accountable for: Managing guest communication, both internal and external, to ensure requests and preferences are actioned in a timely and effective manner. Supporting pre-arrival planning by coordinating with relevant departments and ensuring all guest information is updated and communicated clearly. Overseeing all switchboard-related communications to ensure timely and professional service. Supporting the smooth flow of information between teams and facilitate seamless communication across departments to anticipate and fulfil guest needs.
