Reservations Consultant

Job Title: Reservations Consultant

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Department: Reservations

Inspired and Supported by: Director of Reservations

Salary: £33,188 (including service charge) + commission

Your purpose will be:

To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.

You will be accountable for:

• Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.

• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently

• Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.

• Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.

• Updating reservations ensuring a flawless arrival and departure experience.

• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.

• Paying exceptional attention to detail by not comprising on quality standards.

• Building relationships with both our guests and your fellow colleagues

• Being organised and proactive in managing your tasks.

Qualifications

What you will need to do in this role?

• 1-3 years experience in the Hospitality Industry.
• Outstanding communication skills, both written & verbal.
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
• Enthusiastic and positive personality with the ability to build trusting relationships with others.
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
• Applicable job related skills as per Accountable Duties.

Additional Information

Whats in it for you?

• Competitive salary, pension, and life assurance

• 3133 days of holiday (including public holidays)

• Cashback for wellbeing/healthcare expenses & Perkbox

• Exclusive discounts:

• Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)

• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants

• 20% off at other Gordon Ramsay restaurants and Restaurant 1890

• Free stay at The Savoy after probation

• Colleague restaurant, interfaith prayer room and wellness room

• Laundry services for all colleagues

• Gym access, cycle-to-work scheme and Virgin Active membership discount

• Season ticket loan for commuting

• Employee assistance program

• English classes, optician reimbursements, and local discounts for F&B and retail

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