Laundry Valet

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury.

Your purpose will be:

• To be a key player at the heart of our operation, taking pride in providing a high standard of work in the linen room with guest and colleague laundry, dry cleaning and pressing.

You will be accountable for:

• Preparing the linen to help set the teams up for success during the day.
• Handling guest requests, belongings and personal items with the utmost care, security and discretion.
• Preparation and delivery of essential stock promoting a one team mindset.
• Keeping a clean and tidy work environment at all times.

Your key responsibilities & contribution will be:

• Collecting, processing and delivering laundry, dry cleaning and pressing for guests.
• Assisting with packing/unpacking/room moves for guests.
• Accurately recording and charging all items.
• Sewing and garment repairs.
• Operating laundry equipment correctly.
• Assisting in controlling linen stocks and linen inventories.
• Accurately processing and distributing staff uniforms, communicating damage and missing items.
• Ensuring all communications with guests are in line with service standards.
• Keeping the linen room and equipment clean and tidy at all times.

What you will need to do this role:

Essential:

• The ability to prioritise and organise yourself.
• Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
• Able to work under pressure and at high speed.
• Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
• CAN DO attitude and able to adapt to changes.
• Problem-solving abilities.
• Attention to detail.
• Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly.
• The desire to develop your skills to include luggage service, laundry services and other operating equipment (shampoo machine, washing machines, dryers, ironer).

Desirable:

• 1 year minimum experience in the Hospitality Industry preferred, and 6 months minimum in laundry.
• Flexibility, working between Monday to Sunday.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What's in it for you?

• Competitive salary and benefits including pension and life assurance.
• 31 days of holiday including public holidays (increase to 33 days after 5 years).
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox.
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide.
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family.
• Free stay at The Savoy after successful completion of probation.
• 50% discount at our iconic American & Beaufort Bars.
• 50% discount at our world-famous Afternoon Tea.
• 50% discount at our spa and florist.
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
• Colleague gym facility and Virgin Active gym membership discount.
• Employee assistance programme.
• Annual optician reimbursements for eye tests and glasses.
• English language classes.
• Colleague restaurant.
• Local F&B, retail and gym discounts.
• Interfaith prayer room.
• Wellness room.
• Cycle to work scheme.