Housekeeping Trainer

Job Title: Housekeeping Trainer / Supervisor

Department: Housekeeping

Inspired and Supported by: Head Housekeeper & Executive Housekeeper

Your purpose will be:

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Trainer will inspire your team not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont. Your main focus will be to ensure seamless running of the Housekeeping department and the development and training of the Housekeeping Colleagues.

You will be accountable for:

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:

Housekeeping Trainer/ Supervisor

A large part of your role is to train and develop the Housekeeping team; your duties will consist to:

Implement, facilitate and oversee the Housekeeping training programs and ensure standards are followed

Provide on-going coaching and guidance to the Housekeeping Colleagues to ensure consistency of service quality

Create and develop the Housekeeping training materials and programs to meet the needs of the hotel

Welcome new Colleagues, create and develop their welcome plans

Facilitate departmental meetings, focus groups and team-building activities as required

Ensure all team member training, documentation and testing is completed in the required time frame

Participate to the Housekeeping Performance reviews and Carry out Housekeeping Colleagues Personal Development Plans

Control the training cost and report to Assistant/Executive Housekeeper

Co-manage the recruitment of new Housekeeping Colleagues

Identify talents in the team

Supervise hotel rooms when requires by the department

Any other additional request that it is required in the department

Hands on Job/ Operational part of the role

As Trainer, we expect you to be hands on and other duties will involve:

Able to Inspect Guest rooms / clean rooms etc while doing training.

Cover Office Coordinator and Housekeeping Supervisor when business requires.

Comply with all Health and Safety regulations

Working different shifts, morning and evenings to be training the entire department. Weekends are also required.

Administrative part of the role

Your administration tasks will involve:

Updating Standard Operating Procedures in the department.

Creating Job task to improve logistics

Keep records of trainings per person in the department

Presentations to communicate to the team different standards etc

What you will need to do in this role?

Previous leadership in hospitality and housekeeping experience required

Computer literate in Microsoft Window applications preferred

University/College degree in a related discipline an asset

Excellent communication and organizational skills

Outstanding communication skills, both written & verbal.

A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization

Enthusiastic and positive personality, empathetic and with the ability to build trusting and long lasting relationships

Ability to focus attention on guest needs, remaining calm and courteous at all times and under pressure

Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.

Hands on personality and fully flexible

High level of attention to detail

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Whats in it for you?

Competitive salary and benefits including pension and life assurance

31 days of holiday including public holidays (increase to 33 days after 5 years)

Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox

Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide

Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family

Free stay at The Savoy after successful completion of probation

50% discount at our iconic American & Beaufort Bars

50% discount at our world-famous Afternoon Tea

50% discount at our spa and florist

50% discount at Gordon Ramsay's River Restaurant and Savoy Grill

20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890

Laundry services & dry cleaning for uniformed and non-uniformed colleagues

Colleague gym facility and Virgin Active gym membership discount

Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.

Employee assistance programme

Annual optician reimbursements for eye tests and glasses

English language classes

Colleague restaurant

Local F&B, retail and gym discounts

Interfaith prayer room

Wellness room

Cycle to work scheme

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