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- Tasks: Deliver exceptional guest service and create memorable experiences.
- Company: Join a luxury hospitality brand known for its outstanding service.
- Benefits: Enjoy competitive salary, discounts, gym access, and wellness perks.
- Why this job: Be part of a dynamic team that values personal connections and guest satisfaction.
- Qualifications: 3 years in luxury hospitality, excellent communication, and problem-solving skills required.
- Other info: Flexible shifts, including nights, with opportunities for growth and development.
The predicted salary is between 29000 - 38000 £ per year.
Your purpose will be: To deliver an exceptional, seamless guest service experience, creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty. You will specialise as a concierge, whilst confidently taking on additional guest executive responsibilities as required to be an integral member of the team.
You will be accountable for:
- Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
- Taking ownership of any guest request which comes your way seeing it through until completion
- Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey
Your key responsibilities & contribution will be:
- Devising guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight. Ensuring accuracy in the recording and communication of bookings.
- Promoting and nurturing positive relationships in the local area strengthening our position in the marketplace
- Having a thorough knowledge of the local area
- Confidently assisting with elements of the front desk operation including arrivals, check out and billing
- Assisting in providing in room/suite services butler services, special/VIP room set ups, amenities, deliveries to rooms
- Driving revenue through upselling and cross selling.
- Communicating clearly with other teams and through RSM to ensure efficient service for our guests
- Seeking opportunities to surprise and delight our guests
- Meeting all service standards in every guest interaction
- Ensuring that deliveries for guests and colleagues are correctly recorded and delivered
- Ensuring the front hall is covered at all times and providing a warm welcome for all guests
- Paying keen attention to guest preferences and update profiles accordingly
- Working different shifts including night shifts
Qualifications
What you will need to do this role:
Essential:
- Minimum 3 years experience in a Front Desk related role in a luxury hospitality environment
- Excellent communication skills, both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
- Enthusiastic and positive personality with the ability to build trusting relationships
- Ability to multi task and problem solve in a fast paced environment
- Keen eye for detail
- Previous experience of guest complaint handling and going the extra mile to meet guest needs
- Flexibility to work different shifts including night shifts
- Knowledge of OPERA PMS
Desirable:
- Knowledge of ALICE concierge system
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
Whats in it for you?
- Competitive salary, pension, and life assurance
- 33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program English classes, optician reimbursements, and local discounts for F&B and retail
Front Desk Agent employer: The Savoy
Contact Detail:
The Savoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarise yourself with the local area and its attractions. As a Front Desk Agent, you'll need to provide guests with personalised recommendations, so knowing the best spots will help you stand out.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build rapport quickly and handle guest requests more effectively during interviews.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled guest complaints in the past. Being able to demonstrate this skill will be crucial for the role.
✨Tip Number 4
Research the OPERA PMS and ALICE concierge system if you're not already familiar with them. Having knowledge of these systems can give you an edge over other candidates.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality, particularly in front desk roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to create exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering 5-star service. Mention specific examples of how you've gone the extra mile for guests in previous roles, and express your enthusiasm for the opportunity to work with their team.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as problem-solving, multitasking, and familiarity with OPERA PMS. Use bullet points for clarity and impact.
Show Knowledge of the Local Area: Demonstrate your knowledge of the local area in your application. Mention any connections you have with local businesses or attractions, and how this can enhance the guest experience at the front desk.
How to prepare for a job interview at The Savoy
✨Showcase Your Guest Service Skills
As a Front Desk Agent, your ability to create a memorable guest experience is crucial. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your problem-solving skills and attention to detail.
✨Demonstrate Local Knowledge
Familiarise yourself with the local area and attractions. During the interview, be ready to discuss recommendations you would make to guests, showcasing your ability to personalise their experience and enhance their stay.
✨Emphasise Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've built rapport with guests and colleagues in past positions.
✨Prepare for Upselling Scenarios
Since driving revenue through upselling is part of the job, think of strategies you've used in the past to successfully upsell services or products. Be ready to role-play these scenarios during the interview to demonstrate your sales acumen.
