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- Tasks: Deliver exceptional guest service and create memorable experiences.
- Company: Join a luxury hospitality brand known for its outstanding service.
- Benefits: Enjoy competitive salary, discounts, gym access, and wellness perks.
- Why this job: Be part of a dynamic team that values personal connections and guest satisfaction.
- Qualifications: 3 years in luxury hospitality, excellent communication, and problem-solving skills required.
- Other info: Flexible shifts, including nights, with opportunities for growth and multi-skilling.
The predicted salary is between 29000 - 38000 £ per year.
Your purpose will be: To deliver an exceptional, seamless guest service experience, creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty. You will specialise as a concierge, whilst confidently taking on additional guest executive responsibilities as required to be an integral member of the team.
You will be accountable for:
- Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
- Taking ownership of any guest request which comes your way seeing it through until completion
- Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey
Your key responsibilities & contribution will be:
- Devising guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight. Ensuring accuracy in the recording and communication of bookings.
- Promoting and nurturing positive relationships in the local area strengthening our position in the marketplace
- Having a thorough knowledge of the local area
- Confidently assisting with elements of the front desk operation including arrivals, check out and billing
- Assisting in providing in room/suite services butler services, special/VIP room set ups, amenities, deliveries to rooms
- Driving revenue through upselling and cross selling.
- Communicating clearly with other teams and through RSM to ensure efficient service for our guests
- Seeking opportunities to surprise and delight our guests
- Meeting all service standards in every guest interaction
- Ensuring that deliveries for guests and colleagues are correctly recorded and delivered
- Ensuring the front hall is covered at all times and providing a warm welcome for all guests
- Paying keen attention to guest preferences and update profiles accordingly
- Working different shifts including night shifts
Qualifications
What you will need to do this role:
Essential:
- Minimum 3 years experience in a Front Desk related role in a luxury hospitality environment
- Excellent communication skills, both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
- Enthusiastic and positive personality with the ability to build trusting relationships
- Ability to multi task and problem solve in a fast paced environment
- Keen eye for detail
- Previous experience of guest complaint handling and going the extra mile to meet guest needs
- Flexibility to work different shifts including night shifts
- Knowledge of OPERA PMS
Desirable:
- Knowledge of ALICE concierge system
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
Whats in it for you?
- Competitive salary, pension, and life assurance
- 33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program English classes, optician reimbursements, and local discounts for F&B and retail
Contact Detail:
The Savoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarise yourself with the local area and its attractions. As a Front Desk Agent, you'll need to provide guests with recommendations and create personalised itineraries, so knowing the ins and outs of your surroundings will set you apart.
✨Tip Number 2
Practice your communication skills, especially in building rapport quickly. Role-playing scenarios with friends or family can help you become more comfortable in engaging with guests and handling their requests effectively.
✨Tip Number 3
Get hands-on experience with OPERA PMS or similar systems if you haven't already. Familiarity with these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running in this role.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've handled guest complaints in the past. Being able to articulate your approach to resolving issues will highlight your capability to go the extra mile for guests.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality, particularly in front desk roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to create exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your understanding of the role. Mention specific examples of how you've gone the extra mile for guests in previous positions, and express your enthusiasm for working with the team.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving, attention to detail, and the ability to build rapport quickly. Use concrete examples to illustrate these skills in action.
Show Knowledge of the Local Area: Demonstrate your familiarity with the local area in your application. Mention any specific attractions or services you can recommend to guests, which will show your commitment to providing a personalised experience.
How to prepare for a job interview at The Savoy
✨Showcase Your Guest Service Skills
As a Front Desk Agent, your ability to deliver exceptional guest service is crucial. Prepare examples from your past experiences where you went above and beyond to create memorable moments for guests. Highlight how you handled difficult situations or complaints with grace.
✨Demonstrate Local Knowledge
Familiarise yourself with the local area and its attractions. During the interview, be ready to discuss popular spots, hidden gems, and how you would recommend these to guests. This shows your commitment to enhancing their experience and your role as a concierge.
✨Emphasise Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you build rapport with guests and colleagues alike, as well as how you adapt your communication style to different audiences.
✨Prepare for Upselling Scenarios
Upselling is an important part of the role, so think of ways you can promote additional services or upgrades. Prepare a few strategies or examples of how you've successfully upsold in the past, focusing on how it benefited both the guest and the establishment.
