Butler

Job Title:?Butler

Department:?Butlers

Inspired & Supported by:?Head Butler

Salary: £38,612 (including service charge)

Your purpose will be: To deliver an exceptional, seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty

You will be accountable for:

• Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection

• Taking ownership of any guest request which comes your way seeing it through until completion

• Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Your key responsibilities & contribution will be:

• Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight

• Confidently undertake all elements of the front desk operation including arrivals, check out and billing

• Process all financial transactions with accuracy

• Provide in room/suite services butler services, special/VIP room set ups, amenities, deliveries to rooms

• Drive revenue through upselling and cross selling.

• Communicate clearly with other teams and through RSM to ensure efficient service for our guests

• Seek opportunities to surprise and delight our guests

• Meet all service standards in every guest interaction

• Ensure that deliveries for guests and colleagues are correctly recorded and delivered

• Ensure the front hall is covered at all times and provides a warm welcome for all guests

• Promote and nurture positive relationships in the local area strengthening our position in the marketplace

• Pay keen attention to guest preferences and update profiles accordingly

• Cover the night shift including assistance with preparation of the night audit

What you will need to do this role:

Essential:

• 1 3 years experience in a luxury hospitality environment

• Excellent customer service skills

• Excellent communication skills, both spoken and written with the ability to communicate effectively with people of all levels

• Enthusiastic and positive personality with the ability to build trusting relationships

• Ability to multi task and problem solve in a fast paced environment

• Keen eye for detail

• Previous experience of guest complaint handling and going the extra mile to meet guest needs

• Flexibility to work different shifts including night shifts

• Knowledge of OPERA PMS

Desirable:

• Knowledge of ALICE concierge system

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Whats in it for you?

• Competitive salary, pension, and life assurance

• 3133 days of holiday (including public holidays)

• Cashback for wellbeing/healthcare expenses & Perkbox

• Exclusive discounts:

• Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)

• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants

• 20% off at other Gordon Ramsay restaurants and Restaurant 1890

• Free stay at The Savoy after probation

• Colleague restaurant, interfaith prayer room and wellness room

• Laundry services for all colleagues

• Gym access, cycle-to-work scheme and Virgin Active membership discount

• Season ticket loan for commuting

• Employee assistance program

• English classes, optician reimbursements, and local discounts for F&B and retail