Assistant In-Room Dining Manager

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Your purpose will be:

As the Assistant In-Room Dining Manager, your primary role is to lead and support the In-Room Dining team in delivering exceptional service and unforgettable dining experiences for our guests. You will ensure smooth daily operations, maintain the highest service standards, and provide leadership to elevate both team performance and guest satisfaction.

You will be accountable for:

• Leading the team to deliver consistent 5-star service, ensuring an extraordinary in-room dining experience for every guest.
• Organizing the team's daily tasks, scheduling shifts, and ensuring efficient and seamless service during both peak and off-peak hours.
• Conducting daily team briefings, setting each shift up for success, and motivating your team to excel.
• Training, empowering, and inspiring your team to deliver exceptional service while maintaining operational standards.
• Being hands-on during service, providing guidance, and ensuring service quality meets or exceeds expectations.
• Collaborating with the kitchen and other departments to ensure accurate and timely order processing and delivery.
• Handling guest feedback and resolving any issues promptly and professionally, ensuring no guest leaves unsatisfied.
• Monitoring guest reviews and addressing recurring issues to continuously improve service.
• Ensuring compliance with health, safety, and hygiene regulations at all times.
• Managing inventory, ensuring adequate supplies, and coordinating with procurement for timely replenishment.
• Supporting financial performance by achieving department targets, managing expenses, and contributing to cost control.
• Providing ongoing coaching and feedback to team members, developing their skills, and driving performance.
• Assisting with reporting, analyzing relevant data, and contributing to management reviews.

Qualifications

What you will need to do in this role?

Essential:

• 1-2 years of experience in a supervisory or assistant management role within a luxury hospitality environment.
• A strong understanding of 5-star hospitality standards and the passion to deliver them consistently.
• Exceptional communication skills, with the ability to lead and inspire your team.
• Quick thinking, resourceful, and capable of problem-solving in real-time.
• Ability to work under pressure in a fast-paced environment and maintain high standards.
• Flexibility to work rotating shifts, including weekends and public holidays.

Desirable:

• Familiarity with industry-related software, such as POS systems and reporting tools.
• Basic computer skills and knowledge of reservation systems (e.g., OpenTable).
• Industry certifications, such as WSET or food safety qualifications.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What's in it for you?

• Competitive salary, pension, and life assurance.
• 33 days of holiday (including public holidays).
• Cashback for wellbeing/healthcare expenses & Perkbox.
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
• 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
• Free stay at The Savoy after probation.
• Colleague restaurant, interfaith prayer room and wellness room.
• Laundry services for all colleagues.
• Gym access, cycle-to-work scheme and Virgin Active membership discount.
• Season ticket loan for commuting.
• Employee assistance program.
• English classes, optician reimbursements, and local discounts for F&B and retail.