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- Tasks: Deliver unforgettable 5-star service and assist guests with menu choices.
- Company: Join the iconic Savoy, known for luxury and exceptional hospitality.
- Benefits: Enjoy competitive salary, discounts, wellness perks, and a free stay after probation.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities to grow.
- Qualifications: 1-2 years in luxury hospitality, passion for service, and excellent communication skills required.
- Other info: Flexibility in tasks and shifts is essential to meet guest needs.
The predicted salary is between 28000 - 40000 £ per year.
Job Title:Host
Department:Food & BeverageAll-day-dining: Gallery
Inspired and supported by:Restaurant General Manager
Salary: £33.750 including service charge
You will be accountable for:
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Delivering a memorable and professional Forbes 5-star service experience in our outlets, across all our F&B outlets
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Advising guests through enthusiastically sharing your knowledge about our F&B
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offering
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Delivering on all standards, policies and procedures to create memorable luxury
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guest experiences
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Maintaining a professional, smart and neatly groomed 5-star appearance
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Your key responsibilities & contribution will be:
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Delivering an extraordinary service experience to the highest industry standards witha distinctive personal touch as one team
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Assisting guests regarding menu choices in an informative and enthusiastic way
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Taking reservations with all required details in a welcoming and friendly manner
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Boosting our revenue through upselling and other creative initiatives
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Sharing knowledge of offering, promotions, preparation, general hotel knowledge
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and Savoy stories
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Following all health & safety policies when handling food and beverage
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Carrying out administrative duties, including printing menus and managing
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stationary requisitions
What you will need to do this role:
Essential:
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1-2 years serving or hosting experience in a luxury hospitality environment
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Passion for and understanding of 5-star hospitality and what it takes to deliver it
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Empathetic with a talent for building rapport, and reading each guests desired level of interaction
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Quick thinking, resourceful and able to solve problems in the moment
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Ability to always remain calm and courteous
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Ability to work well under pressure in a fast paced and changing environment
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Able to work collaboratively as part of a team
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Willing to work in rotating shifts including weekends and public holidays
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Excellent knowledge of spoken and written English
Desirable:
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Basic knowledge of a POS System
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Basic knowledge of OpenTable
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Industry related certifications (i.e. WSET)
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Basic knowledge of a PMS system (Opera)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Whats in it for you?
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Competitive salary, pension, and life assurance
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3133 days of holiday (including public holidays)
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Cashback for wellbeing/healthcare expenses & Perkbox
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Exclusive discounts:
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Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
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50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
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20% off at other Gordon Ramsay restaurants and Restaurant 1890
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Free stay at The Savoy after probation
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Colleague restaurant, interfaith prayer room and wellness room
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Laundry services for all colleagues
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Gym access, cycle-to-work scheme and Virgin Active membership discount
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Season ticket loan for commuting
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Employee assistance program
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English classes, optician reimbursements, and local discounts for F&B and retail
AMRT1_UKCT
All day dining Host employer: The Savoy
Contact Detail:
The Savoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land All day dining Host
✨Tip Number 1
Familiarize yourself with the Forbes 5-star service standards. Understanding what it takes to deliver this level of service will help you stand out during the interview process.
✨Tip Number 2
Practice your upselling techniques! Being able to confidently suggest menu items and promotions can demonstrate your enthusiasm and knowledge about the F&B offerings.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Highlighting how you maintained composure in a fast-paced environment will impress the hiring team.
✨Tip Number 4
Network with current or former employees of the establishment. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace All day dining Host
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the All Day Dining Host position. Highlight your relevant experience in luxury hospitality and your passion for delivering 5-star service.
Tailor Your CV: Customize your CV to reflect your experience in serving or hosting within a luxury environment. Emphasize your skills in upselling, guest interaction, and problem-solving under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Share specific examples of how you've delivered exceptional service in the past and how you can contribute to creating memorable guest experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents present a professional image that aligns with the 5-star standards of the establishment.
How to prepare for a job interview at The Savoy
✨Show Your Passion for 5-Star Service
Make sure to express your enthusiasm for luxury hospitality during the interview. Share specific examples of how you've delivered exceptional service in previous roles, and demonstrate your understanding of what it takes to create memorable guest experiences.
✨Demonstrate Your Knowledge of Food & Beverage
Be prepared to discuss your knowledge of food and beverage offerings. This could include menu items, preparation methods, or even stories related to the establishment. Showing that you can enthusiastically share this information will impress your interviewers.
✨Highlight Your Problem-Solving Skills
In a fast-paced environment, quick thinking is crucial. Prepare to share examples of how you've successfully handled challenging situations or resolved guest issues in the past. This will showcase your ability to remain calm and resourceful under pressure.
✨Emphasize Team Collaboration
Since the role requires working as part of a team, be ready to discuss your experience collaborating with others. Highlight instances where you've contributed to a positive team dynamic or helped achieve common goals, reinforcing your ability to work well with colleagues.
