At a Glance
- Tasks: Deliver exceptional customer service and assist with various banking transactions.
- Company: Join a friendly bank that values customer relationships and teamwork.
- Benefits: Competitive pay starting at $16.50/hour, flexible hours, and growth opportunities.
- Other info: Dynamic role with potential for career advancement in the banking industry.
- Why this job: Make a difference in customers' lives while developing valuable skills in a supportive environment.
- Qualifications: Customer service experience and a high school diploma or GED required.
The predicted salary is between 16.5 - 16.5 £ per hour.
- Location – Circleville, Lancaster, Williamsport, Ashville or London, Ohio
- Job Area – Operations
- Employment Type – Full-time or Part-time
- FLSA Classification – Non-Exempt
- Primary Schedule – Within branch hours
- Supervisory Responsibility – None
- Travel – Occasionally travel to other branches
A Bank Customer Service Representative I has a vital role providing exceptional customer service to our customers to effectively and efficiently meet their financial services needs.
Duties and Responsibilities
- Provide great customer service that meets and exceeds service expectations with a friendly demeanor, can-do attitude, and willingness to always help.
- Perform CSR duties with high regard for detail to assure accuracy in every transaction, balance and maintain teller cash drawer, verify endorsements.
- Process check orders, night drop mail, holds, wire transfers, CTRs, and stop
- Coordinate frontline supplies.
- Assist with opening and closing procedures, dual control requirements and various tasks as assigned.
- Assist with teller audits.
- Balance and troubleshoot ATM, and coin machine.
- Be knowledgeable of all deposit, business and consumer loan products to effectively explain and promote the Bank’s products and services to customers and connect them with the appropriate bank partners.
- Assist customers in accessing safety deposit boxes.
- Represents the Bank and its products and services with pride and enthusiasm to internal and external customers.
- Displays understanding of TSB deposit and products and services, including online banking, to explain features and benefits to customers and make sound product/service recommendations.
- Adhere to all operational, security, risk and regulatory policies and procedures.
- Maintain the highest level of confidentiality with all information obtained.
- Maintain balance and error record that is in line with policy.
Requirements
- Knowledge, Skills and Abilities
- Excellent customer service skills, attentiveness, information retention, honesty and integrity, stress tolerance, tact and diplomacy in dealing with both customers and employees.
- Strong attention to detail and organizational skills to provide a high level of accuracy on all transactions
- Develop and maintain professional work relationships.
- Listen to understand and Identify opportunities and enhance customer relationships.
- Takes ownership of each interaction from beginning to end.
- Evaluate risks & make recommendations thoughtfully.
- Demonstrates effective communication skills for relationship-building.
- Comfort with technology/software including computer terminal, internet, mobile applications, online banking, telephone, copier and fax machine
- Ability to work in a fast-paced environment and under pressure as needed.
- This position requires a perceptive person who is capable of relating to individuals at all levels.
As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image.
Education and Experience
- 1 year experience working with customers
- High School diploma or GED equivalent.
- Previous teller, cash handling, or banking experience preferred
*This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of employees in this position.
Further, this job description should not be considered an employment contract.
All employment is employment-at-will.
We reserve the right to modify job duties or descriptions at any time.
- Salary Description
- Starting rate is at least $16.50/hour
Customer Service Representative I in London employer: The Savings Bank Ohio
Join our team as a Customer Service Representative I in the vibrant locations of Circleville, Lancaster, Williamsport, Ashville, or London, Ohio, where we pride ourselves on fostering a supportive and dynamic work environment. We offer competitive pay starting at $16.50/hour, comprehensive training, and opportunities for professional growth, ensuring that you can thrive while delivering exceptional service to our valued customers. With a strong emphasis on teamwork and community engagement, you'll find a fulfilling career path that not only meets your professional aspirations but also contributes positively to the financial well-being of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative I in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Savings Bank Ohio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Savings Bank Ohio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative I in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Savings Bank Ohio:Your cover letter is your chance to shine! Tell us why you want to work at The Savings Bank Ohio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Savings Bank Ohio!
How to prepare for a job interview at The Savings Bank Ohio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
