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- Tasks: Check guests in and out, manage reservations, and provide excellent customer service.
- Company: Join the prestigious Samling Hotel, a Three Rosettes and Four Red Star establishment.
- Benefits: Enjoy discounted meals, free parking, and 28 days holiday per year.
- Other info: Full training provided; must attend in-person interviews at the hotel.
- Why this job: Be part of a welcoming team and gain valuable experience in the hospitality industry.
- Qualifications: Fluent English, good communication skills, and a clean driving licence preferred.
The predicted salary is between 25396 - 35356 £ per year.
Three Rosettes and Four Red Star Hotel.
We are currently looking for Receptionist/Reservationist to work within our Reception Team at The Samling Hotel
Responsibilities will be to check guests in and out of the hotel, answering telephone calls, taking reservations, and general reception and reservations duties. Valet Parking at times so we do require a clean driving license.
Good communication skills are vital, as is a professional and welcoming manner. Candidates must be fluent in both spoken and written English and have an excellent knowledge of Microsoft Word and Excel.
A background of working in hotels would certainly be beneficial for this role; however this is not essential as full training will be given to help the right candidate excel in their new role.
This is a full time role, working 5 out of 7 days a week; working hours include 7am-3.00pm and 2.30pm-10.30pm, including bank holidays and weekends.
Holiday entitlement is 28 days per year.
Please note that when applying for this role you must be able to attend an in person interview at The Hotel. We cannot offer Zoom/phone call interviews or live in accommodation.
Job Type: Full-time
Pay: From £25,396.80 per year
Benefits:
- Discounted or free food
- Free parking
- On-site parking
Ability to commute/relocate:
- Windermere LA23 1LR: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Hotel Receptionist/Reservations employer: The Samling Hotel
Contact Detail:
The Samling Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist/Reservations
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Samling Hotel. Familiarise yourself with its services and values. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since good communication is key for this role, try role-playing common reception scenarios with a friend. This will help you feel more confident when interacting with guests during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look professional and welcoming when you arrive for your interview. It shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Hotel Receptionist/Reservations
Some tips for your application 🫡
Show Off Your Communication Skills: Since good communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your friendly and professional tone.
Tailor Your Application: Take a moment to customise your CV and cover letter for the Hotel Receptionist/Reservations position. Highlight any relevant experience or skills that match the job description, especially if you’ve worked in hospitality before.
Be Honest About Your Experience: If you don’t have a background in hotels, that’s totally fine! Just be upfront about your skills and willingness to learn. We value enthusiasm and a positive attitude just as much as experience.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Samling Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Samling Hotel. Familiarise yourself with its history, services, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Receptionist/Reservationist, communication is key. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios, like checking in a guest or handling a reservation issue, to demonstrate your skills during the interview.
✨Highlight Relevant Experience
Even if you don’t have direct hotel experience, think about transferable skills from previous jobs. Whether it’s customer service, handling phone calls, or using Microsoft Word and Excel, be ready to discuss how these experiences make you a great fit for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, training opportunities, or the hotel's culture. This shows that you’re engaged and serious about the position, plus it helps you determine if it's the right fit for you.