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- Tasks: Support residents in sustaining tenancies and manage housing services effectively.
- Company: Join Salvation Army Homes, a leading provider of supported housing in the UK.
- Benefits: Enjoy extra birthday leave, discounts, pension, and career development support.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Empathy, strong communication skills, and a proactive attitude are essential.
- Other info: Flexible hours and opportunities for outdoor activities included.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Tenancy Sustainment officer to join our team in Preston. This is a key post contributing to the delivery of Salvation Army Homes housing services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service. You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will ensure supported accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes Residents. You will work with our Residents to increase their ability to sustain a tenancy when they leave our service.
About The Candidate
A Tenancy Sustainment officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
Qualifications and Attributes
- Demonstrable empathy with the client group
- Confident and capable communicator with the ability to inspire, engage and challenge
- Ability to enable young people to sustain a tenancy
- Great verbal, written and influencing skills
- Ability to use a computer, e.g., Microsoft packages and capacity to successfully navigate support packages used by saha
- Able to be flexible with working hours to accommodate a working rota in conjunction with the needs of the service and team members
- Willingness to take part in outdoor/residential activity on occasion
- Ability to plan forward, prepare and deliver life skills sessions
- Proactive and self-motivated with a can do attitude
About the Organisation
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents. As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
Benefits
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
Tenancy Sustainment Officer in Preston employer: The Salvation Army
Contact Detail:
The Salvation Army Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Salvation Army Homes. Attend local events or online webinars to meet potential colleagues and learn more about the role.
✨Tip Number 2
Prepare for your interview by researching common questions for Tenancy Sustainment Officers. Think about how your experiences align with the values of Salvation Army Homes and be ready to share specific examples.
✨Tip Number 3
Show your passion for helping others! During interviews, highlight your empathy and communication skills. Share stories that demonstrate how you've made a difference in someone's life or helped them overcome challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Salvation Army Homes.
We think you need these skills to ace Tenancy Sustainment Officer in Preston
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about helping people and making a difference in their lives.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Tenancy Sustainment Officer role. We love seeing specific examples that demonstrate your ability to support residents effectively.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Salvation Army Homes.
How to prepare for a job interview at The Salvation Army
✨Know the Organisation Inside Out
Before your interview, take some time to research Salvation Army Homes. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy Skills
As a Tenancy Sustainment Officer, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for vulnerable individuals. This will highlight your ability to connect with residents and help them thrive.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses to competency questions. This will help you convey your ideas effectively and leave a positive impression.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations related to tenancy management and resident support. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and proactive attitude.
