Supporter Services Assistant in London

Are you passionate about helping people and delivering excellent customer service? Do you have strong customer service skills and experience?

This role would suit someone with experience in customer service, retail, administration or a contact centre environment who enjoys helping people and providing a positive experience.

If you’re passionate about helping people and delivering great service, you’ll fit right in with our Supporter Services team!

Who are we?

We are The Salvation Army’s Supporter Services team, part of a high performing Fundraising Department. We’re the first people supporters reach when they get in touch, and we take pride in offering a service that feels warm, personal and genuinely caring.

Each day we process donations and respond to enquiries, making sure supporters feel informed, valued and appreciated. When concerns arise, we respond with sensitivity and professionalism.

The successful candidate:

We’re looking for someone who cares about people. Someone who listens well, communicates with warmth, and enjoys helping others. You’ll bring empathy, patience and a positive attitude to every interaction, whether you’re answering a question, solving a problem or simply brightening someone’s day. You’ll also be flexible, positive and keen to learn.

Key responsibilities:

• Being a friendly, helpful first point of contact for supporters.
• Responding to questions and requests with patience, care and clarity.
• Processing donations with accuracy so supporters feel confident and appreciated.
• Recording supporter details accurately to help keep their journey smooth.
• Supporting appeals and campaigns where every interaction truly makes a difference.

Does this sound like you? If it does, we’d love to hear from you!

In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found on the Government website.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits: 25 days annual leave + bank holidays (pro rata for part-time), a contributory pension scheme, an employee assistance programme.

Working hours: 35 hours per week. This role is primarily office-based, with hybrid working available (following successful completion of probation and subject to team and supporter needs).

Closing date: Sunday 5th July 2026. Interview date: w/c 20th July 2026.