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- Tasks: Support residents in their journey to independent living and manage tenancy services.
- Company: Join the Salvation Army Homes team at Mildmay House, making a difference in people's lives.
- Benefits: Enjoy generous annual leave, birthday off, discounts, and career development support.
- Why this job: Be part of a supportive environment that empowers individuals to thrive and succeed.
- Qualifications: Passion for helping others and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth and long service awards.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This key post contributes to the delivery of Salvation Army Homes services to its residents. You will deliver a resident‑focused service, co‑ordinate tenancy management and rent collection, ensure fair access, process applications, relevant background checks and allocation of vacant properties. You will also ensure supported move‑on accommodation is available, keep vacant properties to a minimum and minimise void turnaround time. You will maintain H&S and property standards and work effectively as a team member delivering excellent services to Salvation Army Homes' residents.
Mildmay House is a 47‑bed supported accommodation service for single homeless males and females aged 16 upwards. Clients come from a variety of backgrounds—relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. We provide a warm, respectful and supportive environment, encouraging clients toward independent living.
A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours; love your work, help people to thrive, and always find a way to be effective.
Benefits:
- 26 days annual leave rising to 31 days
- £100 on joining, £250 at 6 months and £250 at 12 months
- Extra day off on your birthday
- High Street discount scheme
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- Full induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
Tenancy Sustainment Officer in Liverpool employer: The Salvation Army
Contact Detail:
The Salvation Army Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with current Tenancy Sustainment Officers. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Salvation Army Homes and understanding their values. Be ready to discuss how your experiences align with their mission of helping people thrive—show them you’re passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy management and supporting vulnerable clients. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Mildmay House.
We think you need these skills to ace Tenancy Sustainment Officer in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Tenancy Sustainment Officer. We want to see how you can contribute to our mission at Mildmay House!
Showcase Your Passion: Let your enthusiasm for helping others shine through in your written application. We love candidates who share our values and are genuinely excited about making a difference in the lives of our residents.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Salvation Army Homes.
How to prepare for a job interview at The Salvation Army
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the key aspects of tenancy management, rent collection, and the specific needs of the residents at Mildmay House. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role involves working closely with vulnerable individuals, it's crucial to highlight your interpersonal skills. Prepare examples from your past experiences where you've successfully supported others or resolved conflicts. This will illustrate your ability to create a warm and respectful environment for residents.
✨Demonstrate Problem-Solving Abilities
Think about challenges you might face in this role, such as minimising void turnaround time or ensuring fair access to services. Be ready to discuss how you would approach these issues and provide practical solutions. This shows that you can think on your feet and are proactive in your approach.
✨Align with Their Values
Familiarise yourself with the Salvation Army Homes' values and behaviours. During the interview, express how your personal values align with theirs, particularly around helping people thrive and being effective. This connection can set you apart as a candidate who truly embodies their mission.
