At a Glance
- Tasks: Welcome residents and visitors, ensuring safety and security while providing excellent customer service.
- Company: Join the compassionate team at Catherine Booth House, supporting vulnerable families.
- Benefits: Gain valuable experience, receive training, and contribute to a meaningful cause.
- Other info: Dynamic role in a busy environment with opportunities for personal growth.
- Why this job: Make a real difference in the lives of homeless families while developing your skills.
- Qualifications: Strong customer service and administrative skills; training provided for specific IT systems.
The predicted salary is between 30000 - 42000 £ per year.
An opportunity has arisen for an organised, dedicated Day Concierge to join Catherine Booth House, our busy service supporting homeless families. Portsmouth Homeless Family Service is based across three residential Lifehouses, accommodating a total of 45 homeless, vulnerable families (which included couples, single parents and pregnant mothers) with support needs. We also support 32 families living in Local Authority Sublet tenancies and a further 14 families living in other housing.
The Day Concierge is a crucial front of house position, central to ensuring our residents, staff and visitors receive a warm, friendly welcome when arriving at our service. As well as possessing excellent customer service skills, the Day Concierge plays a key role in the safety and security of our service—maintaining visitor logs, arranging building checks and taking on the responsibility of Fire Warden during emergencies.
The Day Concierge will conduct follow‑up telephone calls, update handover reports and carry out tasks such as organising internal and external post and communications. Strong administrative skills, including Microsoft applications and bespoke IT systems are required, however full training will be given.
The successful candidate will be able to work under their own initiative and remain calm in a very busy environment. They will also demonstrate the core Salvation Army values of integrity; accountability; compassion; passion; respect and boldness.
Day Concierge - 24 Hours in Southsea employer: The Salvation Army
Catherine Booth House offers a rewarding opportunity for individuals looking to make a meaningful impact in the lives of vulnerable families. With a strong emphasis on compassion and community support, our work culture fosters collaboration and personal growth, ensuring that employees are equipped with the skills and training necessary to excel in their roles. Located in Portsmouth, we provide a supportive environment where every team member is valued, making it an excellent place to develop your career while contributing to a vital cause.
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge - 24 Hours in Southsea
✨Tip Number 1
Get to know the organisation! Research Catherine Booth House and Portsmouth Homeless Family Service. Understanding their mission and values will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! As a Day Concierge, you'll be the first point of contact for residents and visitors. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a warm smile.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed tasks or projects in the past. This will demonstrate your ability to juggle multiple responsibilities, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at StudySmarter, where we value integrity and compassion just like you do.
We think you need these skills to ace Day Concierge - 24 Hours in Southsea
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you can manage tasks and keep everything running smoothly, just like a Day Concierge should!
Emphasise Customer Service Experience:Since this role is all about providing a warm welcome, share any previous customer service experience you have. We love seeing examples of how you've made someone's day better!
Demonstrate Your Initiative:We’re looking for someone who can work independently. In your application, give us examples of times when you took the initiative to solve a problem or improve a situation.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Catherine Booth House.
How to prepare for a job interview at The Salvation Army
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Day Concierge. Familiarise yourself with the specific needs of homeless families and how your role contributes to their well-being. This will show your genuine interest in the position and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you’ve had to remain calm under pressure, as this is crucial for the busy environment you'll be working in. Highlighting these skills will demonstrate that you’re a great fit for the role.
✨Emphasise Your Organisational Skills
Since the Day Concierge role involves managing visitor logs and conducting follow-up calls, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and ensure everything runs smoothly, which is vital for maintaining safety and security.
✨Align with Core Values
Familiarise yourself with the core values of the Salvation Army: integrity, accountability, compassion, passion, respect, and boldness. Be prepared to discuss how you embody these values in your work and personal life. This alignment will resonate well with the interviewers and show that you’re a cultural fit for the organisation.
