At a Glance
- Tasks: Provide excellent customer service and manage donated goods in a vibrant retail environment.
- Company: Join The Salvation Army, a respected organisation making a difference in the community.
- Benefits: Enjoy competitive pay, discounts, counselling services, and opportunities for personal growth.
- Other info: Casual hours with flexible shifts; perfect for students looking for meaningful work.
- Why this job: Be part of a fun team while positively impacting your community every day.
- Qualifications: Strong customer service skills and ability to work in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Location: Belfast
Customer service superstar? Want to create value from donated goods? Make a difference within your community!
About the Family Stores:
The Salvation Army has over 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store; no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.
About the Role:
This role is critical to our store's success and primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits. We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast-paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor, to working in the stock processing area. You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets.
Key Responsibilities:
- Providing excellent customer service to customers and donors
- Receiving, sorting, pricing and merchandising donated goods
- Processing sales and general money handling, including end of day cash up with accuracy and efficiency
- As part of the team, ensure the store is well presented, well stocked and tidy
- Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls
- Contribute to a positive team culture and general duties of the Family Stores as required
Person Specification:
- Excellent customer service skills, with sound judgement and the ability to de-escalate situations if necessary
- Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds
- Physically fit and capable of regular lifting - this is a daily part of the role
- Capable of using various retail and communications technology such as point of sale software and tablets
- Self-managing, able to keep to task and re-prioritise as required whilst under pressure
- A clear communicator, both verbally and written
- An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army
- Be comfortable working within set procedures but able to apply sound judgement when initiative is required
- Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check
Our offer to you:
- Free confidential counselling services to support your wellbeing
- Subsidised flu vaccinations
- Discounted Medical Insurance with Southern Cross
- Employer discount card for discounts with various retailers such as Beaurepaires, Noel Leeming, Placemakers and Torpedo7
- A position within a long-standing, respected nationwide organisation
- Opportunities for growth and development
- A varied and fast-paced role in a friendly fun team
- Enthusiastic team of likeminded people
- The chance to make a difference in your community
Hours of work:
This role is a casual hours role only. Please note, Family stores operate on some public holidays. This role may require the preferred candidate to work a varied roster between Monday - Saturday. The starting hourly rate for this role is $28.95 per hour.
The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity. The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.
Children’s Worker Classification Statement (per Children’s Act 2014): Applicants with a Schedule 2 conviction must provide an Exemption Certificate for Core Children’s Worker roles or undergo an internal assessment for all other Salvation Army roles.
Casual Family Store Assistant x 5 in Canterbury employer: The Salvation Army
The Salvation Army offers a unique and fulfilling work environment in Belfast, where you can make a tangible difference in your community while working alongside a passionate team. With excellent employee benefits such as free counselling services, discounted medical insurance, and opportunities for personal growth, this role as a Casual Family Store Assistant not only provides a varied and fast-paced experience but also aligns with the values of compassion and service that define the organisation. Join us to be part of a supportive culture that celebrates diversity and teamwork, all while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Family Store Assistant x 5 in Canterbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Salvation Army and its mission. This will help you connect with the values they uphold and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your teamwork spirit! Highlight any experiences where you've worked closely with others to achieve a common goal. The Family Stores thrive on collaboration, so let them know you're a team player who can adapt to different situations.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and making a positive impact in the community.
We think you need these skills to ace Casual Family Store Assistant x 5 in Canterbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your skills!
Be Yourself!:We love authenticity! When writing your application, let your personality shine through. This role is all about connecting with people, so don’t be afraid to show us who you are.
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Mention your ability to work in a fast-paced environment and your keen eye for detail – it’ll make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at The Salvation Army
✨Know the Mission
Before your interview, take some time to understand The Salvation Army's mission and values. This will not only help you align your answers with their ethos but also show your genuine interest in making a difference in the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you’ve de-escalated a situation or provided exceptional support. This role is all about creating positive experiences, so let your passion shine through!
✨Be Ready for a Fast-Paced Environment
Since the role involves switching between tasks quickly, be prepared to discuss how you manage your time and prioritise under pressure. Share specific instances where you successfully handled multiple responsibilities at once.
✨Demonstrate Team Spirit
This position requires a collaborative approach, so think of examples that highlight your ability to work well in a team. Discuss how you contribute to a positive team culture and how you support your colleagues to achieve common goals.
