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- Tasks: Manage shelter operations, supervise staff, and provide case management for clients in need.
- Company: Join a compassionate team at The Salvation Army, making a difference in your community.
- Benefits: Enjoy paid time off, retirement savings, and supplemental insurance options.
- Why this job: Be a key player in helping individuals overcome homelessness and rebuild their lives.
- Qualifications: Associate's degree in Social Work or related field with supervisory experience preferred.
- Other info: Flexible part-time hours with opportunities for professional development.
The predicted salary is between 20 - 22 £ per hour.
This position is responsible for managing shelter operations, including scheduling, supervising, monitoring, and evaluating all shelter employees, the physical plant, and case management for clients. Responsibilities include monitoring day-to-day program operations, maintenance, and repair of the Emergency Shelter building and grounds; supervising contracted maintenance services and vendors; conducting interviews of potential clients; providing case management and counseling services to shelter residents; and assisting in preparing shelter clients to develop goal plans to overcome homelessness.
Key Responsibilities
- Program Management: Implement and manage the Emergency Shelter Program vision, develop, coordinate, implement, evaluate, and revise the program’s services based on client needs; assess program strengths and weaknesses; implement policies and procedures in accordance with applicable state and federal grants; maintain knowledge of best practices related to services for the homeless; collaborate with local organizations to provide individualized life-skills training and other forms of assistance.
- Client Intake/Management: Conduct interviews with potential clients; coordinate new client orientation meetings; provide counseling with residents and significant others; provide referrals to alternative community programs; follow up with service providers to ensure residents remain on track; assist residents in developing goal plans.
- Administrative: Maintain statistical accountability and all written information for complete case records; maintain client case files in a professional manner; research, compile, interpret, and summarise information for various reports.
- Supervision: Model trauma-informed leadership practices; provide coaching and supervision; conduct interviews with applicants for shelter staff; supervise emergency shelter desk clerks and housing monitors; monitor job performance and provide necessary guidance to staff.
- Shelter Inspections & Maintenance: Collaborate in the development of inspection schedules; conduct scheduled walk-throughs; communicate needs for major facility repairs; supervise and participate in the selection and purchasing of supplies; ensure security of facilities and residents.
- Training and Professional Development: Complete required training hours; attend and participate in relevant seminars and conferences.
Physical Requirements and Working Conditions: Ability to meet attendance requirements; ability to read, write, and communicate in English; duties performed seated or intermittently sitting, standing, or stooping; occasional lifting of light objects; work performed in a normal office/shelter environment.
Employee Benefits: Paid Time Off, Retirement Savings Plan, Supplemental Insurance, Voluntary Life Insurance, and more!
Education and Experience: Associate's degree in Social Work, Human Services or related field, and two years of social services experience with at least one year in a supervisory capacity, OR bachelor’s degree in social work or related field and one year of social services experience, OR any equivalent combination of training and experience.
Licenses and Certifications: CAC, highly desirable; Valid Driver’s License.
Equal Opportunity Employer: Veterans | Disabled
Shelter Program Manager (4573) in Cambridge employer: The Salvation Army
Contact Detail:
The Salvation Army Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shelter Program Manager (4573) in Cambridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing and social services sectors. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks who work in shelters or related organisations. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the organisation and its mission. Understand their approach to homelessness and think about how your experience aligns with their goals. We want you to shine, so practice answering common interview questions and come armed with examples of your past successes in managing programs or working with clients.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Shelter Program Manager position. It’s a simple yet effective way to keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in the lives of those experiencing homelessness.
We think you need these skills to ace Shelter Program Manager (4573) in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Shelter Program Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience: When detailing your work history, focus on your social services experience and any supervisory roles you've held. We want to see how your past roles have prepared you for managing shelter operations and supporting clients.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that we receive all your details correctly and can process your application efficiently.
How to prepare for a job interview at The Salvation Army
✨Know the Programme Inside Out
Before your interview, make sure you thoroughly understand the Emergency Shelter Program and its goals. Familiarise yourself with the key responsibilities listed in the job description, such as managing shelter operations and providing case management. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Shelter Program Manager, you'll be expected to lead a team. Prepare examples of your past leadership experiences, especially in social services or similar environments. Think about how you've managed staff, resolved conflicts, or implemented new policies. Be ready to discuss how you model trauma-informed practices and support your team.
✨Prepare for Client Scenarios
Expect questions about how you would handle specific client situations. Think through potential scenarios involving client intake, goal planning, or crisis management. Practising your responses can help you articulate your approach to case management and demonstrate your ability to provide effective support to residents.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the current challenges the shelter faces or how they measure the success of their programmes. This shows your genuine interest in the role and helps you assess if the organisation aligns with your values and career goals.