The Salvation Army in the UK is seeking an Operational Lead 2 — Service User Experience, Inclusion & Quality for a 12‑month fixed-term contract. The role sits in our Birmingham office with Agile Flex working and focuses on inclusive service design, quality assurance and co-production with survivors.
You will lead the Service User Experience and Inclusion workstream, embed co-production, and drive the Quality Centre of Excellence while maintaining trauma-informed practice across delivery teams.
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Operational Lead: Service UX, Inclusion & Quality (12-month) in Birmingham employer: The Salvation Army
The Salvation Army is an exceptional employer that prioritises a culture of collaboration and purpose-driven work, making it an ideal place for those passionate about making a difference. With a strong commitment to employee development, you will have access to continuous training and growth opportunities while working in a supportive environment that values your contributions to safeguarding the community. Located across the UK&I, you will be part of a mission-focused team dedicated to creating a secure and resilient organisation for over 7,000 users.
