The Salvation Army is seeking an experienced Operational Lead to drive Service User Experience, Inclusion and Quality initiatives. You will design, test and deliver services that meet the diverse needs of modern slavery survivors, embedding equity, language access and inclusive practice from the outset.
You will establish practical frameworks, standards and assurance processes across mobilisation, collaborating with the Talent Development Lead and other stakeholders to ensure person-centered and
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Operational Lead, Service Experience & Quality in Birmingham employer: The Salvation Army
The Salvation Army is an exceptional employer that prioritises a culture of collaboration and purpose-driven work, making it an ideal place for those passionate about making a difference. With a strong commitment to employee development, you will have access to continuous training and growth opportunities while working in a supportive environment that values your contributions to safeguarding the community. Located across the UK&I, you will be part of a mission-focused team dedicated to creating a secure and resilient organisation for over 7,000 users.
