Residential Portfolio Quality Support Administrator
Apply for the Residential Portfolio Quality Support Administrator role at The Salvation Army UK and Ireland Territory.
Fixed term maternity cover for up to 8 months
Working hours: Minimum 35 hours per week, working 1 day a week within the Territorial Headquarters, London, SE5 8FJ.
Key Responsibilities
- First point of contact for retired officers, external tenants, and families of retired officers regarding general property related matters.
- Prepare comprehensive monthly management reports for all properties, including profit and loss accounts.
- Provide prompt, professional response and follow‑through regarding tenant inquiries, problems, and complaints while handling day‑to‑day property management activities such as repairs, service charge administration, processing licences, residents associations, boundary disputes, and rental arrears.
Qualifications
- Good previous experience working in a similar administrator and/or customer service role within a professional and fast‑paced residential property environment.
- Good experience and knowledge of general tasks and activities related to the management of residential properties including repairs and maintenance, service charges, rental payments and licences.
- Proven strong experience using a property database, Microsoft Office (Word/Excel), Outlook and Teams to perform work duties.
- A strong level of English (both spoken and written) and numeracy required to enable fulfilment of all duties of the role.
Appointment subject to satisfactory references and proof of right to work in the UK.
Right to work in the UK: please note that we are unable to offer sponsorship.
Equality and Inclusion
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Benefits
25 days annual leave + bank holidays (pro rata for part‑time), contributory pension scheme, employee assistance programme.
Additional Information
Seniority level: Associate
Employment type: Temporary
Job function: Administrative
Industries: Non‑profit Organizations
Contact Details:
The Salvation Army UK and Ireland Territory Recruitment Team
