Quality Manager

Please note in regards to location this role must be based within reasonable travel to central Birmingham and travel may be required across England and Wales. This is a fixed term position until 15 January 2027. Working hours: Minimum of 35 hours per week working a minimum of 40% in our offices per week.

One of the UK’s most inspiring and best known faith-based organisations, The Salvation Army, is looking for an astute Quality Manager to take responsibility for the quality aspects of a brand new contract.

Key Responsibilities:

• The Salvation Army has been appointed to the Government’s new Modern Slavery Victim Care Contract to manage the support of adult victims of modern slavery in England and Wales.
• Since 2011, The Salvation Army has managed the delivery of specialist support to more than 24,000 adult victims of human trafficking and modern slavery across England and Wales.
• Together with our supply chain partners, we focus on achieving best outcomes for survivors of these abhorrent crimes.
• As Quality Manager you will lead on compliance with, and development of, the Quality Management System across the Modern Slavery Victim Care Contract, proactively promoting the ethos and practice of continuous improvement in all we do.
• In collaboration with corporate partners, you will ensure The Salvation Army continues to maintain our ISO accreditation standards, supporting and advising our supply chain partners to work in accordance with the principles of these standards.
• You will coordinate and participate in the completion of quality assessments, audits and the provision of training to ensure quality policies and practices are adopted and can be evidenced.
• Acting as Health and Safety representative for the Contract Management Team.

To be successful in this role, you will have:

• Significant experience at a similar level within a quality management/risk management environment, with strong knowledge of ISO standards, implementing ISO audits, and developing, maintaining and continuously improving ISO compliant processes and management systems.
• The ability to think critically, creatively and you are a solution focussed individual with demonstrable ability to impact and influence performance and outcomes.
• Proven background and experience in delivering business improvement outcomes.
• Excellent communication skills, both written and verbal; combined with interpersonal skills and the ability to quickly develop strong, successful and collaborative working relationships at all levels of seniority within an organisation.
• The ability to travel to work locations within the Territory with occasional overnight stays, as required.

Appointment will be subject to satisfactory references, a Basic DBS Disclosure check and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.