At a Glance
- Tasks: Be the friendly face of our Supporter Services team, helping people with their queries.
- Company: Join The Salvation Army's dedicated and caring Supporter Services team.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and an employee assistance programme.
- Other info: Flexible hybrid working options available after probation.
- Why this job: Make a real difference in people's lives while delivering excellent customer service.
- Qualifications: Experience in customer service or retail, with strong communication skills.
The predicted salary is between 24000 - 26000 £ per year.
Please note this role is currently office based with scope for hybrid working.
Working hours: 35 hours per week. This role is primarily office-based, with hybrid working available (following successful completion of probation and subject to team and supporter needs).
Interview Date: Week commencing 20th July 2026.
Are you passionate about helping people and delivering excellent customer service? Do you have strong customer service skills and experience? This role would suit someone with experience in customer service, retail, administration or a contact centre environment who enjoys helping people and providing a positive experience. If you’re passionate about helping people and delivering great service, you’ll fit right in with our Supporter Services team!
Who are we? We are The Salvation Army’s Supporter Services team, part of a high performing Fundraising Department. We’re the first people supporters reach when they get in touch, and we take pride in offering a service that feels warm, personal and genuinely caring. Each day we process donations and respond to enquiries, making sure supporters feel informed, valued and appreciated. When concerns arise, we respond with sensitivity and professionalism.
The successful candidate: We’re looking for someone who cares about people. Someone who listens well, communicates with warmth, and enjoys helping others. You’ll bring empathy, patience and a positive attitude to every interaction, whether you’re answering a question, solving a problem or simply brightening someone’s day. You’ll also be flexible, positive and keen to learn.
Key responsibilities:
- Being a friendly, helpful first point of contact for supporters.
- Responding to questions and requests with patience, care and clarity.
- Processing donations with accuracy so supporters feel confident and appreciated.
- Recording supporter details accurately to help keep their journey smooth.
- Supporting appeals and campaigns where every interaction truly makes a difference.
Does this sound like you? If it does, we’d love to hear from you!
Appointment will be subject to satisfactory references and evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
25 days annual leave + bank holidays (pro rata for part-time), a contributory pension scheme; an employee assistance programme.
Supporter Services Assistant in London employer: The Salvation Army UK and Ireland Territory
The Salvation Army UK and Ireland Territory is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to safer recruitment practices, we foster a supportive work culture that values flexibility and collaboration, ensuring that our team members can thrive both personally and professionally. Join us in making a meaningful impact while enjoying opportunities for development in a compassionate and mission-driven environment.
Contact Details:
The Salvation Army UK and Ireland Territory Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Services Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Salvation Army UK and Ireland Territory. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Salvation Army UK and Ireland Territory before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supporter Services Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Salvation Army UK and Ireland Territory:Your cover letter is your chance to shine! Tell us why you want to work at The Salvation Army UK and Ireland Territory specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Salvation Army UK and Ireland Territory!
How to prepare for a job interview at The Salvation Army UK and Ireland Territory
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
