Residential Care Worker in Hamilton

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose Summary
To assist Residents with daily routines, some domestic duties and monitoring of client activities with sensitivity to goals, purpose and mission of The Salvation Army.

Accountabilities:

• The incumbent may perform all, some, or similar range of duties.
• The safety and protection of all residents/clients/guests within the Harbour Light.
• To interact with support staff, administration, and the counseling team.
• Recognize and use building safety alarms, panic buttons, door security as required.
• Make and document regular room checks, client counts, general monitoring.
• Oversight of the Harbour Light building.
• Ensure Residents attend internal and external meetings.
• Escort and supervise Residents for external activities, events, functions etc.
• Support Residents/facility throughout entirety of shift.
• Performs other work-related duties as assigned.

Managerial/Technical Leadership Responsibility:

• Reports directly to: Immediate Supervisor.
• Direct reports for this position: N/A.
• May show others how to perform certain procedures.

Financial and Materials Management:

• The incumbent is involved in some financial transactions in accordance with the standards of the Salvation Army policies.
• The incumbent may make small program purchases under the authority of their Immediate supervisor.
• The incumbent has no input into the annual budget.
• Any funds that are handed into the program for either a donation or resident/client must be documented in the logbook, sealed in an envelope, signed, and then placed in the mailbox on the interior office door.

Working Conditions:

• This is a casual position.
• The incumbent’s work environment is typically in a residential setting.
• The incumbent will work under the following disagreeable conditions:
• Isolation.
• Dealing with angry people and verbal abuse.
• Abusive people.
• Work schedule affecting lifestyle.
• Exposure to bodily fluids and bodily waste.
• Exposure to drugs and alcohol.
• The incumbent will have some travel required locally.
• Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds.
• The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening, and moderate attention when recording information.

Physical Effort/Dexterity and Concentration Required:

• Must be in good health and be physically and mentally able to carry out the assigned duties in the working environment.
• Must have the ability to confront clients with the truth while rendering support and understanding. To balance enforcing rules and regulation with firmness and compassion.
• Must be able to exercise good interpersonal skills.
• Must be well groomed and demonstrate a high degree of personal hygiene and adhere to the required dress code. Hair and beards must be clean and suitably controlled or covered.
• Must be able to speak and understand the English language competently and to understand written and oral instructions.
• Must have the ability to communicate effectively, possess and exercise good interpersonal skills by displaying tact, courtesy and patience with clients, residents, staff, visitors and volunteers.
• Must be aware of and support the mission statement of the Salvation Army inclusive of the local ministry unit commitment statement.
• Must adhere to the Code of Ethics, including a willingness to respect the Salvation Army's spiritual beliefs and philosophy of service to others.
• Must ensure that all information about a client, resident, staff-member, visitor or volunteer and/or the Centre is strictly confidential.
• Must display positive behaviour towards the less fortunate, residents or clients with substance abuse or mental health challenges.

Exposure to Hazards:

• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:
• Physical attacks by others.
• Exposure to infectious diseases.
• Exposure to bodily fluids.
• Sharp objects.
• Other potentially dangerous situations.

Precautionary Measures:

• The incumbent must take the following precautionary measures (in addition to health and safety rules):
• Universal Precautions.
• Immunization for Hepatitis B.
• Vaccination against Tuberculosis.
• Current Certification in First Aid/CPR.
• Criminal Police Investigation Check.
• Non-Violent crisis intervention training.

Working Hours:
12-hour shifts with the expectation to manage emergency and crisis situations. Shifts: 7:00 pm to 7:00 am and/or 7:00 am to 7:00 pm inclusive of Public Holidays.

Education, Qualifications and Certifications:

• A high-school graduate with fair administrative, organizational, written, and verbal communication skills.
• An alternative level of education and experience may be considered.
• Must possess (or be working towards) an intermediate driver's license with Community Service Certification.
• CPR, First Aid and Non-Violent Crisis Training or willingness to complete once hired.
• Experience in the social related field would be an asset.
• WHMIS training.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Experience and Skilled Knowledge Requirements:
The incumbent must have a minimum of one year of related experience, including experience with frontline work in a social service setting.

Skills and Capabilities:

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• The incumbent will have good verbal and non-verbal communication skills.
• Strong understanding of professional boundaries when working with a vulnerable population.
• Patience and ability to de-escalate situations.
• Strong service ethic and a friendly disposition with the public.
• Adaptability to change and frequent interruptions.
• Team-oriented and able to take initiative.
• Willingness to work with people from diverse cultural backgrounds.
• Computer literate.
• Problem-solving skills.
• Team player.
• Organized and attentive to details.

Compensation:
The target hiring range for this position is BD$17.13 to BD$20.08 with a maximum of BD$24.10. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request.