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- Tasks: Coordinate customer orders and ensure high satisfaction while supporting the sales team.
- Company: Leading UK manufacturer of innovative bakery solutions.
- Benefits: Negotiable salary, Monday to Friday hours, and a supportive team environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact in customer support and sales.
- Qualifications: Strong communication skills, problem-solving abilities, and experience with MS Office.
The predicted salary is between 30000 - 40000 £ per year.
My Client is seeking an experienced Sales / Customer Support Coordinator with strong Customer Service and Distribution skills.
Package: £K Negotiable Base Salary. Benefits. Monday to Friday 8.30 to 4.30.
My Client is one of the UK's leading manufacturers of edible icings, fillings and toppings; they specialise in innovative solutions for the bakery industry.
We are looking for a customer support and distribution co-ordinator to join our sales team and help us achieve our business goals. They will be coordinating all customer orders with our production team and arranging distribution with our warehouse team while troubleshooting any issues to their manager and ensuring high customer satisfaction. The ideal candidate is goal-oriented and has a strong understanding of customer service best practices. They should also have exceptional organisational skills and draw energy from being part of a team. Ultimately, they should be able to contribute to high-quality customer service and support the sales team to achieve sales targets.
Responsibilities:
- Process orders via email or phone
- Answer incoming calls and respond to customer enquiries
- Check data accuracy in orders and invoices
- Liaise with logistic companies to ensure timely deliveries
- Maintain and update sales and customer records using a Sales Order Report
- Communicate important feedback from customers internally to manager
- Arrange sending out of samples to customers and track internally via Teams
- Updating customer information on ERP system
- Performing general administrative tasks, such as organising and filing
The above is not an exhaustive list of duties, and they will be expected to perform different tasks as necessitated by the changing role within the organisation and the overall business objectives.
Requirements and skills:
- Strong interpersonal & communication skills
- Empathy and active listening
- Problem solving
- Support customers with their inquiries and orders
- Patience, tenacity & adaptability
- Experience with MS Office (MS Excel in particular)
- Excellent organisational and multitasking skills
- Team player with a high level of dedication
- Optimise processes
- Working with other teams (production, warehouse) to support and streamline customer support processes
- Ability to work under pressure and meet deadlines
Locations
Sales / Customer Support Coordnator in Paisley, Scotland employer: The Sales Recruitment Network
Contact Detail:
The Sales Recruitment Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales / Customer Support Coordnator in Paisley, Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Sales / Customer Support Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Since this role is all about customer support and distribution, think about how you can showcase your problem-solving skills and your ability to work under pressure. We want to see you shine!
✨Tip Number 3
Practice your communication skills! Whether it’s answering calls or responding to emails, being clear and concise is key. Role-play with a friend or family member to get comfortable with common customer inquiries and how to handle them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Sales / Customer Support Coordnator in Paisley, Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales / Customer Support Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it’s problem-solving or multitasking, we love seeing real-life applications of your abilities. This helps us understand how you’ll fit into our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Sales Recruitment Network
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, especially their edible icings and toppings, and how they fit into the bakery industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or improved customer satisfaction. This is crucial for a Sales / Customer Support Coordinator, so make sure to emphasise your interpersonal skills and problem-solving abilities.
✨Demonstrate Organisational Prowess
Since the role requires exceptional organisational skills, be ready to discuss how you manage multiple tasks and prioritise effectively. You could share specific tools or methods you use to stay organised, especially when coordinating orders and liaising with different teams.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the company currently faces. This shows your enthusiasm and helps you gauge if the company is the right fit for you.