Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational strategy and enhance client experience in a dynamic environment.
- Company: Join a nationally accredited certification body with a focus on quality and compliance.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by shaping industry standards and delivering exceptional client outcomes.
- Qualifications: Proven senior leadership in operations and strong people management skills required.
- Other info: Collaborative culture with a commitment to operational excellence and regulatory integrity.
The predicted salary is between 36000 - 60000 £ per year.
Lead operational strategy, drive performance, and elevate client experience in a nationally accredited certification environment. Are you a strategic operations leader with a passion for quality, compliance, and customer excellence? We’re seeking a dynamic Head of UK Operations to lead UK delivery teams and oversee audit performance, technical decision-making, and client satisfaction. Reporting to the Global Operations Director, this is a high-impact leadership role with responsibility for operational delivery, team development, and industry representation.
Key duties:
- Lead UK Operations: Oversee Client Management, Scheduling, Technical Review, and Decision Making teams.
- Drive Strategy: Shape and implement operational plans aligned with accreditation and business goals.
- Champion Compliance: Ensure adherence to ISO 17021, GDPR, and other regulatory frameworks.
- Enhance Client Experience: Embed a culture of service excellence and value-added delivery.
- Optimise Performance: Monitor KPIs, resolve operational constraints, and drive continuous improvement.
- Collaborate & Represent: Partner with Commercial and Field Directors, and represent the organisation at events and committees.
Key skills and experience required:
- Essential: Proven senior leadership in operations within a certification body or regulated environment.
- The ability to work three days in the office.
- Strategic planning and implementation experience.
- Strong people leadership and team development skills.
- Excellent communication and stakeholder engagement abilities.
- Proficiency in MS Office and ERP systems.
- Full, clean driving licence.
- Desirable: Understanding of accreditation and quality infrastructure (e.g., ISO / IEC 17021).
- Ability to build strong internal and external relationships, including international stakeholders.
Why This Role?
This is your opportunity to lead with purpose, influence industry standards, and shape how certification services are delivered across the UK. You’ll join a forward-thinking leadership team committed to operational excellence, regulatory integrity, and exceptional client outcomes. Ready to make your mark in a mission-driven, high-impact environment? Apply now and help shape the future of certification.
Head Of Operations employer: The Sales Recruitment Network
Contact Detail:
The Sales Recruitment Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Operations
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your strategic leadership skills and operational expertise.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak about your experience, focus on specific examples where you’ve driven performance or enhanced client satisfaction. We love hearing about real impact!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind. We believe it shows your enthusiasm and professionalism, which are key in a leadership role.
We think you need these skills to ace Head Of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key skills and experience mentioned in the job description. Highlight your senior leadership roles and any relevant operational achievements that align with our mission at StudySmarter.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about operations and how you can elevate client experience. Share specific examples of how you've driven performance and compliance in previous roles.
Showcase Your Strategic Thinking: In your application, demonstrate your ability to shape and implement operational strategies. We want to see how you've tackled challenges and optimised performance in past positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at The Sales Recruitment Network
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operational strategy and recent achievements. Familiarise yourself with their compliance standards, especially ISO 17021, as well as any recent changes in regulations that might affect their operations.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully developed teams in the past. Use specific examples that highlight your ability to drive performance and enhance client experience, as these are key aspects of the role.
✨Demonstrate Strategic Thinking
Be ready to articulate your vision for operational strategy. Think about how you would align operational plans with business goals and accreditation requirements. Present a few ideas on how you could optimise performance and resolve potential constraints.
✨Engage with Stakeholders
Since this role involves collaboration with various stakeholders, prepare to discuss how you've built strong relationships in previous roles. Highlight your communication skills and provide examples of how you've effectively engaged with both internal teams and external partners.
