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- Tasks: Lead global operations strategy and enhance customer experience across multiple regions.
- Company: Join a leading global certification body focused on excellence and innovation.
- Benefits: Enjoy a competitive package and the chance to work in a purpose-driven environment.
- Why this job: Shape international strategy and make a real impact on business growth and customer satisfaction.
- Qualifications: Proven senior operations leadership experience, ideally in certification or compliance sectors.
- Other info: Opportunity to represent the organisation at industry events and collaborate with diverse teams.
The predicted salary is between 43200 - 72000 £ per year.
Global Operations Director Location: UK-based with international scope (UK, India, EMEA, USA, China, APAC) Sector: Certification / Business Assurance Company: Leading Global Certification Body Are you a strategic operations leader with a passion for driving excellence across global teams? Do you thrive in a fast-paced, customer-focused environment where your decisions shape the future of service delivery and business performance? We’re partnering with a leading certification body—to find a dynamic Global Operations Director. This is a pivotal leadership role with responsibility for operational strategy, customer experience, and technical delivery across multiple regions including the UK, India, EMEA, and beyond. 🔑 Key Responsibilities * Lead and evolve the global operations strategy in alignment with accreditation and business objectives * Oversee operational delivery across UK, India, EMEA agents, and offices using the body accreditations * Drive excellence in customer experience, audit delivery, technical review, and regulatory compliance * Collaborate with senior leadership to shape and implement cross-national strategies for Business Assurance * Identify and implement process improvements, ensuring efficiency, scalability, and innovation * Foster a culture of continuous improvement, accountability, and high performance across global teams * Represent the organization at industry events, client meetings, and technical committees 🌟 What We’re Looking For * Proven experience in senior operations leadership, ideally within certification, compliance, or technical services * Strong understanding of ISO standards, accreditation frameworks (e.g., ISO 17021), and regulatory environments * A strategic thinker with hands-on leadership skills and a track record of delivering operational excellence * Exceptional stakeholder management and communication skills across cultures and regions * Experience managing remote and cross-functional teams in a global matrix environment 🌐 Why Join? * Be at the forefront of shaping global operations for a respected and growing certification body * Work alongside a passionate leadership team committed to innovation and cultural transformation * Influence international strategy and make a tangible impact on customer experience and business growth * Competitive package and the opportunity to lead in a purpose-driven, values-led organization Ready to lead on a global stage? Apply now or reach out for a confidential conversation
Global Operations Director employer: The Sales Recruitment Network
Contact Detail:
The Sales Recruitment Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Operations Director
✨Tip Number 1
Network with professionals in the certification and compliance sectors. Attend industry events or webinars where you can meet key players and learn about their challenges and successes. This will not only enhance your understanding but also put you on the radar of potential employers.
✨Tip Number 2
Familiarise yourself with the latest ISO standards and accreditation frameworks relevant to the role. Being well-versed in these areas will demonstrate your commitment to operational excellence and your ability to lead effectively in a global context.
✨Tip Number 3
Showcase your experience in managing remote teams by sharing specific examples of how you've successfully led cross-functional projects. Highlighting your ability to navigate cultural differences and maintain high performance across diverse teams will set you apart.
✨Tip Number 4
Prepare to discuss your strategic vision for global operations during interviews. Think about how you would align operational strategies with business objectives and improve customer experience, as this will be crucial for the role.
We think you need these skills to ace Global Operations Director
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Global Operations Director position. Identify key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in operations leadership, particularly in certification or compliance sectors. Use specific examples that demonstrate your strategic thinking and ability to drive operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Address how your background in managing global teams and understanding of ISO standards makes you an ideal candidate for this position.
Highlight Cultural Competence: Given the international scope of the role, emphasise your experience working across different cultures and regions. Provide examples of how you've successfully managed remote teams and navigated diverse regulatory environments.
How to prepare for a job interview at The Sales Recruitment Network
✨Showcase Your Strategic Vision
As a Global Operations Director, it's crucial to demonstrate your ability to think strategically. Prepare examples of how you've developed and implemented operational strategies in previous roles, particularly those that align with accreditation and business objectives.
✨Highlight Your Cross-Cultural Experience
Given the international scope of the role, be ready to discuss your experience working with diverse teams across different regions. Share specific instances where you successfully managed cross-cultural communication and collaboration.
✨Emphasise Customer Experience Excellence
Customer experience is key in this role. Prepare to discuss how you've driven improvements in customer satisfaction and service delivery in past positions. Use metrics or feedback to illustrate your impact.
✨Demonstrate Your Knowledge of ISO Standards
A strong understanding of ISO standards and accreditation frameworks is essential. Brush up on relevant standards like ISO 17021 and be prepared to discuss how you've applied these in your previous roles to ensure compliance and operational excellence.
