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- Tasks: Coordinate customer orders and ensure high satisfaction while supporting the sales team.
- Company: Leading UK manufacturer of innovative bakery solutions.
- Benefits: Negotiable salary, Monday to Friday hours, and supportive team environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Join a dynamic team and make a real impact in customer support.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 30000 - 40000 £ per year.
My Client is seeking an experienced Sales / Customer Support Coordinator with strong Customer Service and Distribution skills. £K Negotiable base salary. Location: Paisley.
My Client is one of the UK's leading manufacturers of edible icings, fillings and toppings; they specialise in innovative solutions for the bakery industry.
We are looking for a customer support and distribution co-ordinator to join our sales team and help us achieve our business goals. They will be coordinating all customer orders with our production team and arranging distribution with our warehouse team while troubleshooting any issues to their manager and ensuring high customer satisfaction.
The ideal candidate is goal-oriented and has a strong understanding of customer service best practices. They should have exceptional organisational skills and draw energy from being part of a team. Ultimately, they should be able to contribute to high-quality customer service and support the sales team to achieve sales targets.
Responsibilities:- Process orders via email or phone
- Answer incoming calls and respond to customer enquiries
- Check data accuracy in orders and invoices
- Liaise with logistic companies to ensure timely deliveries
- Maintain and update sales and customer records using a Sales Order Report
- Communicate important feedback from customers internally to manager
- Arrange sending out of samples to customers and track internally via Teams
- Update customer information on ERP system
- Perform general administrative tasks, such as organising and filing
The above is not an exhaustive list of duties, and they will be expected to perform different tasks as necessitated by the changing role within the organisation and the overall business objectives.
Requirements and skills:- Strong interpersonal & communication skills
- Empathy and active listening
- Problem solving
- Support customers with their inquiries and orders
- Patience, tenacity & adaptability
- Experience with MS Office (MS Excel in particular)
- Excellent organisational and multitasking skills
- Team player with a high level of dedication
- Optimise processes
- Working with other teams (production, warehouse) to support and streamline customer support processes
- Ability to work under pressure and meet deadlines
Sales / Customer Support Coordnator in Glasgow employer: The Sales Recruitment Network
Contact Detail:
The Sales Recruitment Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales / Customer Support Coordnator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Sales / Customer Support Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Since this role is all about customer support in the bakery industry, knowing their offerings will help you stand out. Show them you’re not just another candidate; you’re genuinely interested in what they do!
✨Tip Number 3
Practice your communication skills! As a Sales / Customer Support Coordinator, you’ll need to be clear and concise. Try mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s make it happen!
We think you need these skills to ace Sales / Customer Support Coordnator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and distribution skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've contributed to customer satisfaction in previous roles.
Show Off Your Organisational Skills: Since this role requires exceptional organisational abilities, consider including examples of how you've successfully managed multiple tasks or projects. We love seeing how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Sales Recruitment Network
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, especially their edible icings and toppings, and how they fit into the bakery industry. This knowledge will help you demonstrate your genuine interest in the role and show that you're ready to contribute to their goals.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer support, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or improved customer satisfaction. Highlight your empathy, active listening, and problem-solving skills to show you can handle customer inquiries effectively.
✨Demonstrate Organisational Prowess
The job requires exceptional organisational skills, so come prepared with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, especially if you have experience with MS Excel or ERP systems, as these will be beneficial in this role.
✨Be a Team Player
This position involves working closely with various teams, including production and logistics. Be ready to talk about your experiences collaborating with others and how you’ve contributed to team success. Emphasise your adaptability and dedication to achieving common goals, as this will resonate well with the interviewers.