Customer Success Manager

Job Title : Customer Success Manager

Salary Range : £45k basic + up to 30% commission paid quarterly

Location : Remote with travel to customer sites and offices or access to office + travel (owning a car and having a clean/valid driver's license is essential)

Industry : SaaS, E-commerce

Our client is a dynamic and innovative software provider dedicated to helping businesses thrive in the e-commerce space. They drive growth for UK charities, libraries and various other companies through innovative E-commerce, Collection, and Trade-In solutions.

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The Customer Success Manager will serve as a key point of contact for clients, ensuring they achieve optimal results using their innovative e-commerce solutions. This role will be instrumental in managing customer relationships, driving growth, and ensuring long-term satisfaction. The successful candidate will use data-driven insights to help clients enhance their ROI, identify new growth opportunities, and contribute directly to success in a fast-evolving market.

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• Drive Success & Growth : Meet and exceed growth, retention, and expansion targets across your client portfolio.
• Build Relationships : Act as a trusted advisor, guiding clients on how to maximise the value of the products and services on offer.
• Leverage Data : Analyse customer data and usage patterns to recommend improvements that enhance performance and ROI.
• Collaborate Across Teams : Work closely with internal departments (Product, Sales, Marketing) to ensure customer needs are prioritised.
• Champion the Customer : Be the voice of the customer within the company, influencing product development and strategy.
• Onboarding & Training : Assist clients with seamless software adoption, delivering both on-site and virtual training.
• Problem-Solving : Manage customer queries and resolve issues promptly to maintain satisfaction.

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• Proven experience in Customer Success , Account Management , or a similar role, ideally within SaaS or e-commerce.
• Strong commercial acumen and the ability to identify growth opportunities to enhance customer ROI.
• Excellent communication and presentation skills , with the ability to engage diverse audiences.
• Demonstrated ability to build relationships and manage complex stakeholder networks.
• Proficiency in CRM tools (HubSpot, Salesforce, etc.) for managing customer data and tracking performance.

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• Impact : Play a pivotal role in the success of key clients, directly contributing to the company’s growth.
• Career Growth : Enjoy ample opportunities for professional development in a fast-growing company.
• Industry Exposure : Work with well-known brands and other leaders in the e-commerce space.
• Work Flexibility : Enjoy flexible working arrangements with full autonomy.
• Generous Benefits : 8% non-contributory pension and a bonus package.

If you’re passionate about customer success, thrive in a dynamic environment, and are driven to deliver exceptional results, we want to hear from you! Please hit 'Easy Apply'.