At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and drive restaurant performance.
- Company: Join The Salema Group, a family-owned Dunkin' franchise with a supportive culture.
- Benefits: Enjoy competitive pay, bonuses, free meals, and comprehensive health benefits.
- Other info: Flexible hours with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by developing your team and enhancing customer satisfaction.
- Qualifications: 1+ year of food service management experience and strong leadership skills required.
The predicted salary is between 29700 - 36300 £ per year.
At The Salema Group Dunkin’, strong leadership means building a great team, delivering great experiences, and driving great results . We’re looking for an energetic, people-focused leader who sets the standard, develops their team, and creates an environment where both employees and guests want to come back.
This role is ideal for someone who takes ownership, leads by example, and knows how to turn a busy restaurant into a high-performing team .
Who We Are
Our culture is the foundation of our success. Our leaders bring our SPARK values to life every day:
- Supportive – Build an environment where your team feels empowered and backed
- Positive – Set the tone with energy and optimism, even under pressure
- Appreciative – Recognize and celebrate team wins, big and small
- Resilient – Adapt, problem-solve, and lead through challenges
- Kind – Treat team members and guests with respect and professionalism
- What You’ll Do
- Lead the Guest Experience
- Set and maintain a guest-first culture focused on speed, accuracy, and friendliness
- Ensure every guest interaction reflects our standards and brand expectations
- Resolve guest concerns quickly and professionally
- Develop & Lead Your Team
- Train, coach, and develop team members to reach their full potential
- Build a strong leadership pipeline within your store
- Provide clear expectations, feedback, and accountability
- Lead by example with a strong presence on the floor
- Drive Operations & Performance
- Ensure execution of all brand, safety, and cleanliness standards
- Manage daily operations to maintain an efficient, organized environment
- Oversee scheduling, payroll, inventory, and compliance
- Own the Business
- Manage and control labor, food cost, and operating expenses
- Analyze sales trends and implement strategies to drive growth
- Monitor KPIs and adjust operations to meet or exceed targets
What We Offer
- Competitive pay + monthly bonus (unlimited earning potential)
- 401(k) program
- Paid Time Off & Sick Pay
- 100% Medical & Dental (single plans) + contribution to family plans
- AFLAC (Accident, Short-Term Disability, Life Insurance)
- Free employee meals
- Tuition assistance through SNHU online programs
- Schedule Expectations
- 40–50 hours per week
- 5–6 days per week
- Weekends and holidays as needed
- What We’re Looking For
- 1+ year of food service management experience required
- Strong leadership, communication, and organizational skills
- Passion for customer satisfaction and team development
- Ability to thrive in a fast-paced, high-volume environment
- High school diploma or equivalent
- Reliable transportation and flexible availability
- Serv Safe certification preferred
- Ability to stand for extended periods and lift up to 50 lbs
About Us
The Salema Group is a local family business that owns and operates 28 Dunkin’ locations on the seacoast of New Hampshire and Maine and has been in the Dunkin’ business since 1979.
At our stores, team members are the fuel that helps our communities run!
Please note that this role is to work for a franchisee of Dunkin', not Dunkin' Brands, Inc., or any of their affiliates.
If hired, the franchisee will be your only employer.
Franchisees are independent business owners who are solely responsible for their employees and set their own wage and benefit programs that can vary among franchisees.
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Restaurant Manager employer: The Salema Group
The Salema Group provides a fun and welcoming workplace where employees can learn, develop, and advance their careers. With flexible hours and a focus on teamwork, the company fosters a positive environment that encourages personal and professional growth. Benefits such as medical coverage and tuition assistance further enhance the appeal of working here.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Salema Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Salema Group
Don't be shy about reaching out to The Salema Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Salema Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Salema Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
