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- Tasks: Manage French customer portfolios, ensuring timely collections and exceptional service.
- Company: Join a global finance team at Sage, supporting businesses worldwide.
- Benefits: Hybrid work model, training provided, and opportunities for career growth.
- Why this job: Make a real impact on customer experiences while utilising your French language skills.
- Qualifications: Fluent in business French with strong communication and teamwork skills.
- Other info: Dynamic environment focused on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This is a hybrid role based 3 days per week from the Newcastle office. As part of the Global Finance Organisation, our European Finance Shared Service Centre is dedicated to delivering a customer experience like no other—built on collaboration, innovation, and operational excellence. This role plays a key part in supporting risk management, improving debt and cash management, and enhancing the customer journey, with a direct impact on revenue growth and working capital. Given our customer base, fluency in French is essential to effectively support French‑speaking clients and ensure compliance with local regulations.
What I Will Be Doing
You’ll be managing a portfolio of French customers, ensuring timely collections, payments, and resolution of queries while delivering an exceptional customer experience. You’ll work closely with colleagues across borders, contributing to a high‑performing team by sharing knowledge, providing cover during absences, and participating in team huddles. You’ll be proactive in identifying process improvements, using technology to streamline operations, and working towards automation and best practice. Your role will also involve planning and prioritising workloads to meet deadlines and SLAs, while continuously looking for ways to improve service delivery and efficiency.
Qualifications
- Fluent business French and a strong understanding of French business culture and financial practices.
- Experience in a high‑performing team.
- Strong communication skills.
- Proficiency in Microsoft Office.
- Customer‑focused, hard working, detail oriented, autonomous, organized, and collaborative.
- Ability to problem‑solve, build trust, and consistently deliver against agreed targets.
- Understanding of best‑practice Order‑to‑Cash processes and a commitment to continuous improvement.
- Training will be provided.
Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
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O2C Analyst - French Speaking employer: The Sage Group plc
Contact Detail:
The Sage Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land O2C Analyst - French Speaking
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the O2C Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your French business terminology. Since you'll be dealing with French-speaking clients, showing off your language skills will definitely give you an edge!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've improved processes or resolved customer issues. This will highlight your proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace O2C Analyst - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the O2C Analyst role. Highlight your experience with French-speaking clients and any relevant financial practices. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your understanding of the Order-to-Cash process. Let us know why you're excited about joining StudySmarter and how you can contribute to our mission.
Showcase Your Communication Skills: Since this role involves managing a portfolio of French customers, make sure to demonstrate your fluency in French in your application. We love seeing candidates who can communicate effectively and build trust with clients!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team at StudySmarter!
How to prepare for a job interview at The Sage Group plc
✨Brush Up on Your French
Since fluency in French is essential for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in French to boost your confidence and ensure you can communicate effectively with potential clients.
✨Know Your Numbers
As an O2C Analyst, you'll be dealing with financial data regularly. Familiarise yourself with key financial concepts and metrics relevant to debt and cash management. Be prepared to discuss how you've used these in past roles or how you would apply them in this position.
✨Showcase Your Problem-Solving Skills
This role requires a proactive approach to identifying process improvements. Think of specific examples from your previous experience where you successfully solved a problem or improved a process. Be ready to share these stories during the interview to demonstrate your capability.
✨Emphasise Team Collaboration
Given the importance of working closely with colleagues across borders, highlight your experience in high-performing teams. Share examples of how you've collaborated with others, contributed to team success, and supported your colleagues, especially in a hybrid work environment.