Project Manager in Newcastle upon Tyne

ION is the UK’s no.1 provider of Sage Intacct solutions for the education sector, and the region’s most exciting business. We are dedicated to delivering game-changing financial technologies to Multi Academy Trusts and Colleges across the UK. Our mission is to enable education providers to achieve financial sustainability through technology, innovation, and data-driven insights.

We are recruiting an energetic and driven Senior Project Manager to play a pivotal role in the successful, satisfactory and value-driven project delivery of financial technology projects. This role requires someone with experience in project management, strong client-facing skills, and the ability to build and mature a growing delivery team. The Senior Project Manager will lead customer projects, act as a key escalation point for client issues, manage and coach junior project managers, and help shape how our delivery function evolves as we scale.

Responsibilities

• Plan and execute projects to the ION delivery methodology, ensuring our teams and customers perform tasks, deliver the appropriate outcomes, and achieve sign-off at the appropriate points of the project.
• Work with our teams and customers to define clear roles and responsibilities and agree the best way to work together throughout the project.
• Collaboratively design a plan that represents the delivery of the project with our teams and customers.
• Resource the project with the required skills and expertise based on availability and delivery targets.
• Execute the required processes for identification and remedy of risks, issues and changes throughout the project.
• Set up and execute reporting requirements to provide trackable progress and insight to Directors and customers.
• Actively monitor time and quality targets and take any required actions or management steps.
• Monitor financial and quality objectives, ensure delivery meets commercial targets, and take corrective actions as needed.
• Take ownership of client changes, working proactively with internal teams and stakeholders to resolve challenges and maintain strong client relationships.
• Create and maintain comprehensive project documentation and contribute to the ongoing development of ION's delivery methodology, drawing on software PM best practices.
• Report to project executive leadership and participate in issue resolution, planning and guiding the project.
• Provide line management to Project Managers, including coaching, guidance, and performance development to continually improve delivery quality and team capability.

Qualifications

• Minimum 3+ years’ experience in project management.
• Experience using Project Management software.
• Understands basic commercial and revenue models, including invoicing, revenue recognition, margin and costs, and analysing variances with corrective actions.
• Competent in use of different project methodologies.
• Multi-customer portfolio delivery experience is desirable.
• Exemplar project management delivery and engagement skills with strong understanding of the delivery process lifecycle.
• Exceptional leadership, time management, facilitation, and organisational skills.
• Previous stakeholder management skills with confidence and gravitas in front of clients, project teams and third parties.
• Experience supporting the development of junior team members is desirable.

Benefits

• We offer a salary of £37,000 - £55,000.
• ION share option scheme.
• 25 days holiday.
• Hybrid working with 2 days a week working from home (if you want it).
• Flexi-hours.
• Child-care scheme.
• A fantastic work environment and your birthday off.

Our employees are most excited by being able to play a part in building an incredible tech company, having a voice to lead change that lets you do things differently, and being allowed to take ownership and responsibility for yourself and your success.