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- Tasks: Enhance Salesforce adoption and support teams with practical solutions.
- Company: Join Sage, a top-rated workplace empowering businesses globally.
- Benefits: Generous bonuses, hybrid work, 25 days leave, and ongoing training.
- Why this job: Make a real impact by streamlining processes and enabling team success.
- Qualifications: Experience with Salesforce or similar systems and strong communication skills.
- Other info: Be part of a dynamic global team shaping the future of business technology.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about driving smarter, more efficient ways of working through Salesforce? We are looking for a Salesforce Effectiveness Specialist to play a key role in supporting our Sales and Services teams by enhancing Salesforce adoption, performance, and process excellence. In this role, you will partner with Salesforce Effectiveness Managers and cross-functional stakeholders across all regions to ensure Salesforce solutions are designed, tested, and delivered to the highest standard. You will help turn business needs into practical solutions, supporting our teams to make the most of Salesforce every day. This is a Hybrid role based in our London or Newcastle office 3 Days per Week.
Key Responsibilities
- Partner with Salesforce Effectiveness Managers to understand enhancement requests and business challenges.
- Support the administration and prioritisation of the Salesforce backlog, ensuring smooth delivery of enhancements.
- Conduct User Acceptance Testing (UAT) and collaborate with IT and business teams to ensure successful solution rollouts.
- Create and maintain playbooks, enablement guides, and on-demand content to boost user adoption and engagement.
- Develop communication and training materials that help teams use Salesforce effectively.
- Support the measurement of results, tracking adoption and key performance outcomes.
- Ensure all changes and enhancements align with global process standards and methodologies.
You are detail-oriented, collaborative, and passionate about continuous improvement. You bring a mix of technical understanding, stakeholder management, and communication skills - helping bridge the gap between users and technology. Experience with Salesforce, Jira, or similar systems is a strong advantage, as is a background in sales operations, process improvement, or business analysis.
Working at Sage means you are supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It is why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. You will be part of a dynamic global team that is shaping how Salesforce empowers our business. If you love solving problems, streamlining processes, and enabling others to succeed – this is the perfect opportunity to make an impact.
Benefits
- Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
- 25 days of paid annual leave with the option to buy up to another 5 days - 8 bank holiday days.
- Paid 5 days yearly to volunteer through our Sage Foundation.
- 50% income protection.
- Holiday buy + sell.
- Comprehensive health, dental, and vision coverage.
- Work away scheme for up to 10 weeks a year.
- Ongoing training and professional development.
- Hybrid working.
- Healthy Mind app membership.
- Access to various helpful memberships for finances, health and wellbeing.
CRM Training Specialist in Newcastle upon Tyne employer: The Sage Group plc
Contact Detail:
The Sage Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Training Specialist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at Sage.
✨Tip Number 2
Prepare for the interview by understanding Salesforce inside and out. Brush up on your knowledge of user adoption strategies and be ready to discuss how you can enhance performance and processes.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles, especially those related to process improvement or stakeholder management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace CRM Training Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Salesforce: Let us know why you're excited about working with Salesforce! Share your experiences and how you've used it to drive efficiency in past roles. This will help us see your enthusiasm and fit for the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your key achievements and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Sage Group plc
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its features, functionalities, and how it can drive efficiency in sales processes. Be ready to discuss specific examples of how you've used Salesforce or similar systems to solve problems or improve processes.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams, so be prepared to share experiences where you've successfully collaborated with stakeholders. Highlight your ability to bridge the gap between technical and non-technical teams, and how you've facilitated communication to achieve common goals.
✨Prepare for User Acceptance Testing Scenarios
Since you'll be conducting User Acceptance Testing, think about how you would approach this task. Prepare to discuss any past experiences with UAT, including how you gathered feedback and ensured that solutions met user needs. This will show your understanding of the importance of testing in the rollout process.
✨Demonstrate Your Passion for Continuous Improvement
The company values continuous improvement, so come armed with ideas on how to enhance Salesforce adoption and performance. Share any initiatives you've led or been part of that focused on process improvement, and be ready to discuss how you measure success in these areas.