At a Glance
- Tasks: Be the friendly voice of our brand, solving customer queries and improving their experience.
- Company: Join a fast-growing startup with a dynamic and supportive team culture.
- Benefits: Enjoy remote work, competitive salary, pension, and employee discounts.
- Other info: Embrace a culture that values diversity, initiative, and personal growth.
- Why this job: Make a real impact by helping customers and shaping their journey with us.
- Qualifications: Fluent in English and Amharic, with strong communication and tech skills.
The predicted salary is between 22500 - 22750 £ per year.
Are you a tech-savvy communicator with a passion for helping others? We are a fast-growing startup seeking a Customer Support Superstar to join our friendly, dynamic team. If you thrive on solving problems, making people smile, and want to be the voice of a brand that cares, we want to hear from you.
What You'll Be Doing
- Customer Champion: answering queries via phone and email with a friendly, helpful, and empathetic attitude.
- Problem Solving: Using diagnostic and analytical skills to identify the root cause of issues and find creative solutions to fix them.
- Process Improvement: Proactively identifying opportunities to streamline our support processes and improve the customer journey.
What You Bring to the Table
- Education: A-Level or equivalent qualification.
- Tech-Savviness: Comfortable using Google Workspace and CRMs.
- Communication: Exceptional verbal and written communication skills; you can communicate escalations clearly and concisely.
- Attitude: A genuine passion for helping others and a collaborative team spirit.
- Languages: Ability to speak both English and Amharic fluently.
Desirable (Bonus Points)
- 2+ years of previous remote working experience.
- 2+ years of experience using CRM software.
More Than Just a CV: Who We're Looking For
At our core, we hire humans, not just resumes. We value diversity of thought and background—because "culture fit" doesn't mean thinking the same, it means sharing the same values while being bravely, authentically you. While skills can be taught, the right attitude is innate. We are looking for someone who hits our "SaaSy Sweet Spot":
- The Dream Trio:
- Hungry (The Drive): You have a fire in your belly. You don't wait for permission; you take the initiative, own your outcomes, and constantly push to grow.
- Humble (The Growth Mindset): You check your ego at the door. You view feedback as fuel, admit mistakes openly, and are always ready to learn from others.
- People Smart (The Connector): You lead with empathy (EQ). You build bridges, read the room, and navigate relationships with kindness and respect.
- The Three "I"s You Can't Teach:
- Intelligence: You are a sharp, adaptive problem-solver.
- Initiative: You spot opportunities and solve problems before they're asked for.
- Integrity: You do the right thing—even when no one is watching.
If you are ready to Be Brave, Be Kind, and Be Yourself, we want to hear from you.
What's In It For You?
- Base Salary: £22,500-£22,750 per year.
- Remote Work: Work from anywhere! (Must have a stable internet connection).
- Company Pension: We invest in your future.
- Employee Discounts: Great deals and discounts available on employee support platforms.
- Team Culture: Regular virtual and in-person team socials (when safe to do so).
- Impact: The chance to be an integral part of a growing company and shape our customer experience.
Pay: £22,500.00-£22,750.00 per year
Benefits: Company pension, Employee discount, Work from home
Application question(s): Are you comfortable using Google Workspace and CRMs? Exceptional verbal and written communication skills; you can communicate escalations clearly and concisely in English and Amharic.
Please confirm you live in the United Kingdom.
Language: Amharic (required)
Work Location: Remote
Customer Support Representative - English + Amharic in London employer: The SaaSy People
Join our vibrant startup as a Customer Support Representative, where your passion for helping others will be celebrated in a supportive and dynamic work culture. Enjoy the flexibility of remote work, competitive salary, and opportunities for personal growth while being part of a team that values diversity and encourages you to bring your authentic self to work. With regular team socials and a commitment to employee well-being, you'll have the chance to make a meaningful impact on our customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative - English + Amharic in London
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at the company. A personal connection can make all the difference in landing that interview.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or in front of a mirror. Focus on showcasing your problem-solving skills and your passion for helping others—just like we do at StudySmarter!
✨Tip Number 3
Be ready to share your stories! Think of examples where you’ve gone above and beyond for customers. We love hearing about those moments that show your initiative and empathy—traits we value highly.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support Representative - English + Amharic in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for helping others shine through in your application. We want to see that you genuinely care about customer support and are excited about the role!
Tailor Your CV:Make sure your CV highlights your relevant experience, especially any tech-savviness and communication skills. We love seeing how you've solved problems in the past, so don’t hold back!
Be Yourself:We’re looking for authenticity! Don’t be afraid to let your personality come through in your cover letter. Share what makes you unique and how you align with our values.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at The SaaSy People
✨Show Off Your Language Skills
Since this role requires fluency in both English and Amharic, make sure to demonstrate your language skills during the interview. Practice answering common customer support scenarios in both languages to show your versatility and confidence.
✨Be a Problem Solver
Prepare for the interview by thinking of examples where you've successfully solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and creativity in finding solutions.
✨Emphasise Your Tech Savviness
Familiarise yourself with Google Workspace and any CRM software you’ve used before. Be ready to discuss how you’ve leveraged technology to improve customer experiences or streamline processes in previous roles.
✨Demonstrate Your Passion for Helping Others
This role is all about being a Customer Champion. Share stories that highlight your genuine passion for helping others, whether through previous jobs, volunteer work, or personal experiences. Show them that you’re not just looking for a job, but a chance to make a difference.
