At a Glance
- Tasks: Be the friendly voice of our brand, solving customer queries and improving their experience.
- Company: Join a fast-growing startup with a dynamic and supportive team culture.
- Benefits: Enjoy remote work, competitive salary, pension, and employee discounts.
- Other info: Embrace a culture that values diversity, initiative, and integrity.
- Why this job: Make a real impact while helping others and growing your skills.
- Qualifications: Fluent in English and Amharic, with strong communication and tech skills.
The predicted salary is between 22500 - 22750 £ per year.
Are you a tech-savvy communicator with a passion for helping others? We are a fast-growing startup seeking a Customer Support Superstar to join our friendly, dynamic team. If you thrive on solving problems, making people smile, and want to be the voice of a brand that cares, we want to hear from you!
What You’ll Be Doing
As the first point of contact for our customers, you will play a vital role in our success. Your daily responsibilities will include:
- Customer Champion: answering queries via phone and email with a friendly, helpful, and empathetic attitude.
- Problem Solving: Using diagnostic and analytical skills to identify the root cause of issues and find creative solutions to fix them.
- Process Improvement: Proactively identifying opportunities to streamline our support processes and improve the customer journey.
What You Bring to the Table
To succeed in this role, you should be a self-starter who is comfortable working independently.
Essential Requirements:
- Education: A-Level or equivalent qualification.
- Tech-Savviness: Comfortable using Google Workspace and CRMs.
- Communication: Exceptional verbal and written communication skills; you can communicate escalations clearly and concisely.
- Attitude: A genuine passion for helping others and a collaborative team spirit.
- Languages: Ability to speak both English and Amharic fluently.
Desirable (Bonus Points):
- 2+ years of previous remote working experience.
- 2+ years of experience using CRM software.
More Than Just a CV: Who We’re Looking For
At our core, we hire humans, not just resumes. We value diversity of thought and background—because "culture fit" doesn't mean thinking the same, it means sharing the same values while being bravely, authentically you. While skills can be taught, the right attitude is innate. We are looking for someone who hits our "SaaSy Sweet Spot":
- The Dream Trio:
- Hungry (The Drive): You have a fire in your belly. You don't wait for permission; you take the initiative, own your outcomes, and constantly push to grow.
- Humble (The Growth Mindset): You check your ego at the door. You view feedback as fuel, admit mistakes openly, and are always ready to learn from others.
- People Smart (The Connector): You lead with empathy (EQ). You build bridges, read the room, and navigate relationships with kindness and respect.
The Three "I"s You Can't Teach:
- Intelligence: You are a sharp, adaptive problem-solver.
- Initiative: You spot opportunities and solve problems before they're asked for.
- Integrity: You do the right thing—even when no one is watching.
If you are ready to Be Brave, Be Kind, and Be Yourself, we want to hear from you.
What’s In It For You?
- Base Salary: £22,500-£22,750 per year.
- Remote Work: Work from anywhere! (Must have a stable internet connection).
- Company Pension: We invest in your future.
- Employee Discounts: Great deals and discounts available on employee support platforms.
- Team Culture: Regular virtual and in-person team socials (when safe to do so).
- Impact: The chance to be an integral part of a growing company and shape our customer experience.
Pay: £22,500.00-£22,750.00 per year
Benefits: Company pension, Employee discount, Work from home
Application question(s): Are you comfortable using Google Workspace and CRMs? Exceptional verbal and written communication skills; you can communicate escalations clearly and concisely in English and Amharic. Please confirm you live in the United Kingdom.
Language: Amharic (required)
Work Location: Remote
Customer Support Representative - English + Amharic employer: The SaaSy People
Join our vibrant startup as a Customer Support Representative, where your passion for helping others will be celebrated in a supportive and inclusive work culture. Enjoy the flexibility of remote work, competitive salary, and opportunities for personal growth while being part of a team that values diversity and encourages you to bring your authentic self to work. With regular team socials and a commitment to employee well-being, you'll have the chance to make a meaningful impact on our customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative - English + Amharic
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of the brand, it’s crucial to sound friendly and approachable. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your initiative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Representative - English + Amharic
Some tips for your application 🫡
Show Your Personality:When writing your application, let your true self shine through! We want to see your passion for helping others and your unique voice. Don’t be afraid to sprinkle in a bit of your personality to make your application stand out.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention your tech-savviness and any relevant experience with Google Workspace or CRMs, as these are key for us!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward. Use simple language and get straight to the point, especially when discussing your problem-solving skills and customer support experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The SaaSy People
✨Show Off Your Bilingual Skills
Since this role requires fluency in both English and Amharic, make sure to highlight your language skills during the interview. Practice answering common customer support questions in both languages so you can demonstrate your ability to switch seamlessly between them.
✨Emphasise Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about specific situations where you identified a problem, analysed it, and came up with a creative solution. This will show that you have the analytical skills they’re looking for.
✨Demonstrate Your Tech Savviness
Familiarise yourself with Google Workspace and any CRM software you’ve used before. Be ready to discuss how you’ve leveraged technology to improve customer interactions or streamline processes. This will prove you're not just tech-savvy but also proactive in using tools to enhance customer support.
✨Exude Empathy and Positivity
As a Customer Support Representative, your attitude is key. Prepare to share stories that showcase your passion for helping others and your ability to connect with customers. A friendly, empathetic approach will resonate well with the interviewers and align with their company culture.
