At a Glance
- Tasks: Own the Manchester office experience, from guest arrivals to event planning.
- Company: Join a global tech company making work better for frontline workers.
- Benefits: Enjoy daily meals, gym facilities, and a vibrant office culture.
- Other info: Part-time role with training provided for certifications.
- Why this job: Be the heartbeat of the office and make a real impact every day.
- Qualifications: Detail-oriented with event coordination experience and a people-first approach.
The predicted salary is between 27000 - 33000 £ per year.
Workplace Experience roles are often overlooked in SaaS, yet they become increasingly important as product-led companies scale headcount, onboard distributed hires, and standardise internal operations. This listing stands out because it sits at the intersection of office operations, internal events, and IT asset handling, all of which directly influence how smoothly a SaaS organisation runs day to day.
For someone building a SaaS career, the value here is in developing a practical operating rhythm that maps to common SaaS growth patterns: repeatable onboarding, reliable internal service delivery, and coordination across global stakeholders. Exposure to ticketing processes, device lifecycle management, and compliance routines also translates well to other SaaS operations paths, including People Ops, IT Ops, and broader Workplace programs.
This role is best suited to a detail-oriented operator who enjoys being a visible point of contact and improving systems through consistent follow-through. It will appeal to professionals who prefer hands-on ownership of a physical workspace, can balance planned work with reactive requests, and want a role anchored in enabling product and go-to-market teams to do their best work on site.
About the Role
Manchester's SafetyCulture office runs because of you. You'll be the face of the space and the person everyone turns to; creating standout first impressions for guests, keeping events and IT assets moving smoothly, and making sure the office is a place people genuinely want to come to.
What You'll Do
- Own the day-to-day Manchester office experience, from guest arrivals to a fully-stocked, friction-free space.
- Plan and run standout events, from weekly team moments to the annual end-of-year celebration, alongside our in-house chef.
- Manage the full lifecycle of IT hardware assets, from new-starter kit to secure, ticketed device wipes.
- Keep the office safe and compliant, leading first aid, fire warden, and OH&S initiatives.
- Partner with our global Workplace Experience team to bring SafetyCulture's culture to life locally, and celebrate the moments that matter.
What You'll Bring
- A sharp eye for detail. You notice what's out of place and fix it before anyone has to ask.
- Experience coordinating events of any size, from team lunches to large off-sites.
- Comfort managing physical IT assets and ticketing systems, with a clear sense of why the process matters.
- A warm, people-first approach that makes everyone feel genuinely looked after.
- Self-direction. You spot what needs doing and get on with it without waiting to be asked.
- Curiosity for using AI to speed up the admin, from drafting comms, building run sheets, to summarising vendor quotes.
- Familiarity with health & safety practices, or willingness to gain certification (training provided).
Why You'll Love It
- You’ll be the heartbeat of a buzzing Manchester office and the go-to person people rely on.
- No two days look the same with logistics, culture, and hands-on problem-solving in one role.
- Real autonomy, backed by a global Workplace Experience team.
What You Need to Know
- Part-time, based in our Manchester office with in-office presence required (working pattern to be confirmed).
- First aid and fire warden certification required - training provided if you don't already hold it.
What we offer
- Daily breakfast and lunch cooked by our in-house chef.
- State of the art office with gym facilities, towel service and showers.
- Hackathons, workshops and Lunch & Learns.
- Organised fitness classes, EAP services and generous paid parental leave.
- Quarterly team celebrations and events.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.
Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Workplace Experience Coordinator in Manchester employer: The SaaS Jobs
SafetyCulture is an exceptional employer, offering a vibrant work culture in Manchester where you can truly make an impact. With a focus on employee well-being, the company provides daily meals from an in-house chef, state-of-the-art office facilities, and opportunities for personal growth through events and training. Join a team that values autonomy and collaboration, ensuring that every day brings new challenges and rewards in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The SaaS Jobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The SaaS Jobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Experience Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The SaaS Jobs:Your cover letter is your chance to shine! Tell us why you want to work at The SaaS Jobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The SaaS Jobs!
How to prepare for a job interview at The SaaS Jobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
