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- Tasks: Provide IT support and training, troubleshoot issues, and assist with software upgrades.
- Company: SLAM is a dynamic organisation focused on innovation and technology in Glastonbury, CT.
- Benefits: Enjoy a full-time role with opportunities for remote work and professional growth.
- Why this job: Join a fast-paced team where your tech skills make a real impact and enhance employee productivity.
- Qualifications: 1+ year in IT, strong customer service skills, and proficiency in Microsoft Office and Windows 10 required.
- Other info: Ideal for tech enthusiasts who thrive in multi-tasking environments and enjoy helping others.
The predicted salary is between 24000 - 36000 £ per year.
SLAM has a full-time IT Helpdesk position available in our Glastonbury, CT office. This position will provide help desk support and computer training for the organization and will work with the rest of the IT department on upgrades and software rollouts, occasionally working after hours.
The ideal candidate for this position is someone who thrives in a multi-tasking environment, who values productivity and efficiency balanced with utmost quality.
Key Responsibilities include, but are not limited to the following:
- Assess and resolve employee computer problems
- Provide Level I computer and technology support to the organization (both on-site and remotely to branch offices and construction sites)
- Provide technology training to company employees as needed
- Install and configure software and hardware for end users
- Work with vendors and other third parties on a limited basis, mainly for printer repair service and supply ordering
- Provide new employee technology orientation and setup
- Replace printer toner cartridges and maintain inventory
- Active Directory + Office 365 moves, adds, and changes
Qualifications:
- 1+ year of experience in an IT environment
- A passion for technology with experience in Microsoft Office and Windows 10
- A strong dedication to good customer service and problem resolution
- Work independently as well as in collaboration with others
- Display a sense of urgency
- Be flexible and able to juggle multiple priorities
- Work in a fast-paced environment
The ideal candidate will be friendly, organized, detail-oriented, able to multi-task and work independently and as part of a team, and have an upbeat, “can-do” attitude while providing excellent customer service. Effective communication skills, both verbal and written, are essential.
Possessing the ability to interact with and support team members of all professional levels is crucial for this position.
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IT Helpdesk Support employer: The S/L/A/M Collaborative
Contact Detail:
The S/L/A/M Collaborative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office and Windows 10. Being able to demonstrate your proficiency in these areas during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in providing customer support, especially in a fast-paced environment. Be prepared to share examples of how you've successfully resolved technical issues for users, as this will showcase your problem-solving skills.
✨Tip Number 3
Since the role involves training employees, think about how you can demonstrate your ability to communicate complex information clearly. Consider preparing a brief presentation or explanation of a common IT issue and how you would teach someone to resolve it.
✨Tip Number 4
Be ready to discuss your experience with Active Directory and Office 365, as these are key components of the role. If you have any relevant certifications or training, make sure to mention them, as they can set you apart from other candidates.
We think you need these skills to ace IT Helpdesk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided help desk assistance or technology training. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've resolved IT issues or trained colleagues in the past, showcasing your problem-solving skills and ability to work under pressure.
Showcase Communication Skills: Since effective communication is crucial for this role, ensure that your application reflects your verbal and written communication abilities. Use clear and concise language, and consider including examples of successful interactions with team members or clients.
Highlight Flexibility and Multi-tasking: Demonstrate your ability to juggle multiple priorities by providing examples from previous roles where you successfully managed various tasks simultaneously. This will show that you can thrive in a fast-paced environment, as required by the job.
How to prepare for a job interview at The S/L/A/M Collaborative
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Office and Windows 10. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to demonstrate your knowledge.
✨Emphasise Customer Service
Since this role involves providing support to employees, highlight your dedication to customer service. Share examples of how you've resolved issues in the past and how you ensure a positive experience for users.
✨Demonstrate Multi-tasking Abilities
The job requires juggling multiple priorities, so be ready to discuss how you manage your time and tasks effectively. You could mention specific tools or techniques you use to stay organised and productive.
✨Prepare for Team Collaboration Questions
As the role involves working with both the IT team and other departments, be prepared to talk about your experience collaborating with others. Share examples of successful teamwork and how you communicate effectively with colleagues at all levels.