At a Glance
- Tasks: Provide IT support and training, troubleshoot issues, and assist with software upgrades.
- Company: SLAM is a dynamic organisation focused on innovation and technology in Glastonbury, CT.
- Benefits: Enjoy a full-time role with opportunities for remote work and professional growth.
- Other info: Ideal for tech enthusiasts who thrive in multi-tasking environments and enjoy helping others.
- Why this job: Join a fast-paced team where your tech skills make a real impact and enhance employee productivity.
- Qualifications: 1+ year in IT, strong customer service skills, and proficiency in Microsoft Office and Windows 10 required.
The predicted salary is between 24000 - 36000 £ per year.
SLAM has a full-time IT Helpdesk position available in our Glastonbury, CT office. This position will provide help desk support and computer training for the organization and will work with the rest of the IT department on upgrades and software rollouts, occasionally working after hours.
The ideal candidate for this position is someone who thrives in a multi-tasking environment, who values productivity and efficiency balanced with utmost quality.
Key Responsibilities include, but are not limited to the following:
- Assess and resolve employee computer problems
- Provide Level I computer and technology support to the organization (both on-site and remotely to branch offices and construction sites)
- Provide technology training to company employees as needed
- Install and configure software and hardware for end users
- Work with vendors and other third parties on a limited basis, mainly for printer repair service and supply ordering
- Provide new employee technology orientation and setup
- Replace printer toner cartridges and maintain inventory
- Active Directory + Office 365 moves, adds, and changes
Qualifications:
- 1+ year of experience in an IT environment
- A passion for technology with experience in Microsoft Office and Windows 10
- A strong dedication to good customer service and problem resolution
- Work independently as well as in collaboration with others
- Display a sense of urgency
- Be flexible and able to juggle multiple priorities
- Work in a fast-paced environment
The ideal candidate will be friendly, organized, detail-oriented, able to multi-task and work independently and as part of a team, and have an upbeat, “can-do” attitude while providing excellent customer service. Effective communication skills, both verbal and written, are essential.
Possessing the ability to interact with and support team members of all professional levels is crucial for this position.
#J-18808-LjbffrIT Helpdesk Support in Glastonbury employer: The S/L/A/M Collaborative
SLAM is an exceptional employer that fosters a collaborative and dynamic work environment in Glastonbury, CT. With a strong emphasis on employee growth and development, we offer comprehensive training opportunities and encourage innovation within our IT department. Our commitment to work-life balance, coupled with a supportive team culture, makes SLAM a rewarding place for those seeking meaningful employment in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Support in Glastonbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The S/L/A/M Collaborative. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The S/L/A/M Collaborative before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Helpdesk Support in Glastonbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The S/L/A/M Collaborative:Your cover letter is your chance to shine! Tell us why you want to work at The S/L/A/M Collaborative specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The S/L/A/M Collaborative!
How to prepare for a job interview at The S/L/A/M Collaborative
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
