At a Glance
- Tasks: Lead the Front Office team to ensure exceptional guest experiences.
- Company: Join the Runnymede on Thames, part of the Warner Hotels Group.
- Benefits: Enjoy a competitive salary and opportunities for career growth.
- Other info: Work in a beautiful location with award-winning facilities.
- Why this job: Be the face of hospitality and make every guest's stay memorable.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 28066 - 30000 £ per year.
Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. We're looking for a Front Office Supervisor on a 32 hour contract to join the Front Office team at the Runnymede Hotel.
The Front Office Supervisor acts as the "on shift" operational leader, and ensures an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism. In this role, you'll anticipate guest needs, resolve challenges calmly, and maintain smooth communication across departments.
Key responsibilities include:
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
Front Office Supervisor in Surrey employer: The Runnymede on Thames
At Runnymede on Thames, part of the Warner Hotels Group, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Front Office Supervisor, you will be part of a dynamic team in a stunning riverside location, with access to award-winning facilities and opportunities for professional development. Join us to create memorable experiences for our guests while enjoying a supportive environment that values your contributions and encourages collaboration.
