At a Glance
- Tasks: Lead and motivate a dynamic team while ensuring top-notch customer service.
- Company: Join Upham Inns, a growing collection of premium pubs in beautiful locations.
- Benefits: Earn up to £13.00 per hour, enjoy discounts, and access a free lifestyle card.
- Other info: Flexible shifts, ongoing training, and opportunities for career advancement.
- Why this job: Be part of an exciting growth journey and develop your career in hospitality.
- Qualifications: Restaurant experience, great communication skills, and a passion for customer service.
The predicted salary is between 26000 - 27000 € per year.
If you are looking for a new challenge in a growing business, then read on!
What’s in it for you?
- Up to £13.00 per hour plus a share of Tronc
- Flexible shift patterns
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of your lifestyle
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1000
Shift Supervisor Requirements
- Have a proven track record of restaurant experience
- Be at least 18 years of age due to licensing laws
- You’ll be a great communicator
- You’ll have great decision-making skills
- You should be confident
- You’ll need to be organised
- General knowledge of food, wine and beer
- Have the Right to work in the UK
- Willingness to work a flexible schedule, including weekends and holidays
Shift Supervisor Responsibilities
- Take responsibility for teamwork, leading and motivating team members
- Hold pre-session briefings as and when appropriate and ensure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
- Assist in implementing and driving promotional activities
- Support and coach team members to upsell
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
- Liaise with other departments including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
- Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently
- Participate in ongoing training and development
- Must have an eagerness to take advantage of new opportunities and learn different skills
As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.
We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some charming bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year. It’s an exciting time to join us! Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team. We are looking for great people to join us. Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.
Shift Supervisor employer: The Running Horse
Upham Inns is an exceptional employer that offers a vibrant work culture and numerous benefits, including flexible shift patterns, generous discounts on meals and accommodation, and a clear development pathway to management roles. With a strong focus on employee growth and a supportive team environment, you will have the opportunity to thrive in a growing business that values your contributions and fosters a sense of community among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your communication skills! As a Shift Supervisor, you'll need to lead and motivate your team. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your decision-making skills! Think of examples from your past experience where you had to make quick decisions under pressure. This will impress your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our growing family at Upham Inns.
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your restaurant experience in your application. We want to see how your background aligns with the Shift Supervisor role, so don’t hold back on sharing relevant details!
Be Yourself:Let your personality shine through in your written application. We’re looking for confident and great communicators, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific skills like decision-making and organisation that match what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Upham Inns!
How to prepare for a job interview at The Running Horse
✨Know the Company Inside Out
Before your interview, take some time to research Upham Inns. Understand their values, the type of service they provide, and their growth plans. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Supervisor, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your decision-making skills and how you’ve contributed to a positive work environment.
✨Demonstrate Your Passion for Customer Service
Upham Inns prides itself on exceptional customer service. Be ready to discuss what great customer service means to you and share specific instances where you went above and beyond for customers. This will illustrate your commitment to maintaining high standards.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows that you're not just interested in the job, but also in how you can contribute to and grow with Upham Inns.
