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For Companies At a Glance
- Tasks: Provide top-notch support for users and manage high-volume inquiries.
- Company: Join a fast-growing tech company transforming professional services.
- Benefits: Hybrid work model, comprehensive training, and professional development opportunities.
- Why this job: Be part of a mission-driven team shaping the future of work.
- Qualifications: 1-2 years in customer support, strong communication skills, and a growth mindset.
- Other info: Dynamic startup environment with opportunities for career advancement.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 58+ countries, strong product‑market fit, and world‑class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long‑term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As a User Operations Specialist, you will be the first line of support for both internal teams and external customers. This role is designed for early‑career professionals who thrive in fast‑paced environments, are eager to learn, and are excited to contribute to Harvey’s rapid growth. You’ll focus on managing high‑volume, non‑technical support inquiries, ensuring a seamless experience for our users. Over time, you’ll have the opportunity to expand your technical skills, gain exposure to complex support workflows, and progress within our User Operations team. This role is perfect for someone who wants to build a career in technical support while starting with a strong foundation in customer operations.
What You’ll Do
- Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses.
- Own and resolve high‑volume, non‑technical requests from internal teams and customers.
- Accurately document and categorize support issues to identify trends and opportunities for improvement.
- Partner with teammates to escalate complex or technical issues effectively.
- Maintain a strong working knowledge of Harvey’s core product features to provide clear and effective guidance.
- Contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions.
- Stay adaptable and proactive in a rapidly evolving startup environment.
What We Offer
- Structured hybrid working arrangement: 3 days in office, 2 days working from home.
- A comprehensive 4‑week onboarding and training program designed to set you up for success from day one.
- Professional development stipend to support your continued learning and growth.
- Opportunities to work on cross‑functional projects and initiatives that impact user operations company‑wide.
- Be part of building something special as we continue to build support operations at Harvey.
What You Have
- 1–2 years of professional experience in customer support at a SaaS company in the technology industry.
- Strong empathy and communication skills with a genuine desire to help others.
- Comfort working in a fast‑paced, high‑growth environment with competing priorities.
- Excellent organizational skills and attention to detail.
- Growth mindset and eagerness to learn technical concepts over time.
- Experience with customer support tools (e.g., Freshdesk, Salesforce) is a plus, but not required.
User Operations Specialist employer: The Rundown AI, Inc.
Contact Detail:
The Rundown AI, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Harvey on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding Harvey’s mission and values. Think about how your skills align with their goals. Show them you’re not just another candidate, but someone who genuinely wants to contribute to their ambitious journey.
✨Tip Number 3
Practice common interview questions, especially those related to customer support scenarios. Be ready to share examples of how you've handled challenging situations in the past. This will demonstrate your problem-solving skills and empathy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and are familiar with our processes.
We think you need these skills to ace User Operations Specialist
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to join us at Harvey and contribute to our mission of transforming professional services.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with what we're looking for in a User Operations Specialist, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Rundown AI, Inc.
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Harvey's core product features. This will not only help you answer questions confidently but also show your genuine interest in the company and its mission.
✨Showcase Your Empathy
As a User Operations Specialist, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues with care and understanding. This will demonstrate your ability to connect with users and provide exceptional support.
✨Prepare for Fast-Paced Scenarios
Given the high-growth environment at Harvey, be ready to discuss how you handle competing priorities and adapt to change. Think of specific instances where you've thrived under pressure and how you managed multiple tasks effectively.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask thoughtful questions about the team dynamics, growth opportunities, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
