Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer onboarding and create engaging training programs for a fast-growing AI video startup.
- Company: Join Synthesia, a unicorn company revolutionising video communication with cutting-edge AI technology.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a creative team making video easy for everyone and transforming communication.
- Qualifications: Experience in customer onboarding and training within a SaaS environment is essential.
- Other info: Fast-paced startup culture with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to the video-first world. From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work.
Meet Synthesia. We're on a mission to make video easy for everyone. Our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently.
The role... We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.
- Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
- Define and build the customer onboarding process, ensuring it is seamless and efficient.
- Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
- Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
- Define success measures and drive metrics for product adoption and engagement.
- Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.
About you... Extensive experience in customer onboarding, customer education, or training in a SaaS company. Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously. Excellent communication, presentation, and interpersonal skills. Creative and innovative mindset with the ability to develop engaging and impactful training programs. Ability to work collaboratively with cross-functional teams to achieve common goals. Experience with building certification programs and defining success metrics. Passion for providing an exceptional customer experience and a dedication to continuous improvement. Ability to thrive in a fast-paced and dynamic start up environment.
Solutions Consultant employer: The Rundown AI, Inc.
Contact Detail:
The Rundown AI, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Consultant
✨Tip Number 1
Get to know the company inside out! Watch their videos, read up on their mission, and understand their products. This will not only help you in interviews but also show your genuine interest in Synthesia.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions. This can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer onboarding and education. Think about how you can showcase your creativity and project management skills through real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Solutions Consultant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for video and AI shine through! We want to see how excited you are about transforming communication and education through innovative solutions.
Tailor Your Content: Make sure to customise your application to highlight your experience in customer onboarding and education. We love seeing how your skills align with our mission at Synthesia, so don’t hold back!
Be Creative: Since we’re all about creativity, feel free to showcase your unique style in your written application. Whether it’s a catchy opening line or a fun format, we appreciate originality!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at The Rundown AI, Inc.
✨Know Your Stuff
Before the interview, dive deep into Synthesia's mission and products. Familiarise yourself with their AI video communications platform and think about how your experience in customer onboarding and education can align with their goals. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Creativity
As a Solutions Consultant, creativity is key! Prepare examples of innovative training strategies or engaging content you've developed in the past. Be ready to discuss how you can bring fresh ideas to Synthesia’s training programs and help customers ramp up quickly.
✨Prepare for Collaboration Questions
Since the role involves working with various teams, expect questions about collaboration. Think of specific instances where you successfully worked with cross-functional teams. Highlight your communication skills and how you’ve aligned priorities to achieve common goals.
✨Metrics Matter
Be prepared to discuss how you've defined success measures and driven metrics in previous roles. Synthesia values data-driven decisions, so share examples of how you've tracked product adoption and engagement, and how those insights led to improvements in customer experience.
