Customer Success Manager - French Speaking

Welcome to the video-first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people prefer to watch and listen, not read — both at home and at work. Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now… Meet Synthesia. We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos.

Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. In 2023, we became one of 7 European companies to reach unicorn status. In February 2024, G2 named us the fastest-growing company in the world. In 2025, we announced our Series D funding. To date, we’ve raised over $330M from top-tier investors.

The role... Reporting to the Head of Customer Success and focusing on accounts in Europe — you are energetic, driven, and care deeply about our customers’ success. As a Customer Success Manager, you will drive Synthesia’s growth by building relationships with clients and turning them into happy users. You will help educate clients on a new way to create video content and work closely with sales to ensure a seamless onboarding experience for new users. You are capable of engaging in business-level and technical conversations at various organizational levels, including the C-suite. This role is ideal for someone looking to expand their career within a fast-growing software company.

About you... Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar, ideally in B2B SaaS. Experience managing a Book of Business with KPIs. Proven track record in managing risk, forecasting, and identifying growth opportunities. Ability to establish trusted advisor relationships with clients and drive value from Synthesia’s products and services. Successful onboarding of new clients and building key relationships during critical initial months and beyond. Experience leading regular client check-ins with clear outcomes on client health and opportunities, involving senior stakeholders. Basic video editing skills using the Synthesia platform. Focus on retention and growth of enterprise clients. Ability to ensure ROI and value are understood by clients, proactively identifying risks and opportunities. Fluent in French (Native or Bilingual proficiency).

At Synthesia, we expect everyone to... Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun.

The good stuff... Along with being part of a great team and working in a fun, innovative environment, we offer... A hybrid work setting with the option to work from our London office in Soho. A competitive salary plus stock options in our fast-growing Series D startup. Paid parental leave: 16 weeks of full pay for primary caregivers, 5 weeks for secondary caregivers. 25 days of annual leave plus public holidays based on your location. Cycle-to-work scheme (London). Regular social events. Private Medical Insurance, including mental health support, dental & vision, cashback, and gym discounts (UK). A generous employee referral scheme. Pension contributions or salary sacrifice options. Work-from-home setup support. Significant career growth opportunities as you help shape a market-leading product.