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For Companies At a Glance
- Tasks: Partner with enterprise customers to create AI solutions that drive real business results.
- Company: Join WRITER, a leading enterprise in generative AI, valued at $1.9B.
- Benefits: Enjoy generous PTO, comprehensive health insurance, and wellness stipends.
- Why this job: Shape the future of work with cutting-edge AI technology and impactful solutions.
- Qualifications: 5+ years in technical SaaS roles, strong Python skills, and a builder's mindset.
- Other info: Dynamic hybrid role based in London with excellent career growth opportunities.
The predicted salary is between 48000 - 84000 £ per year.
About WRITER
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. We are proving it is possible through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents grounded in their company's data and fuelled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we are looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
About the role
As a customer AI architect at WRITER, you will be at the forefront of expanding human capacity through superintelligence. This isn’t just a technical role; it’s a deeply influential one where you will partner directly with our leading enterprise customers. Your expertise will be crucial in uncovering their unique business challenges and architecting AI-powered solutions that leverage our powerful platform and enterprise-grade LLMs. You will transform complex needs into tangible, high-impact applications, creating champions and driving tangible business results. Your builder's mentality and passion for bringing cutting-edge AI into the hands of real users will directly shape the future of work for some of the world’s largest companies. This is a critical role that directly impacts our customers' success and product evolution. You will contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what’s possible with generative AI. This is a hybrid role based out of our London hub. You will initially report to our VP of technical delivery.
What you do
- Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions.
- Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges.
- Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape.
- Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation.
- Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations.
- Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment.
What you need
- Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management.
- Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications.
- Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment.
- Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership.
- A true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI.
- A relentless drive to connect with customers and internal teams, challenge the status quo with innovative solutions, and own the successful outcomes for our most strategic accounts.
Benefits & perks (UK full-time employees)
- Generous PTO, plus company holidays.
- Comprehensive medical and dental insurance.
- Paid parental leave for all parents (12 weeks).
- Fertility and family planning support.
- Early-detection cancer testing through Galleri.
- Competitive pension scheme and company contribution.
- Annual work-life stipends for wellness, learning and development.
- Company-wide off-sites and team off-sites.
- Competitive compensation and company stock options.
Customer AI architect (post-sales) (UK) employer: The Rundown AI, Inc.
Contact Detail:
The Rundown AI, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer AI architect (post-sales) (UK)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at WRITER or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, make sure to share them during interviews. Demonstrating your expertise in AI solutions can really set you apart from the competition.
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how you’d tackle real-world challenges that WRITER’s customers face. Think about how you can apply your technical knowledge to create impactful solutions.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer AI architect (post-sales) (UK)
Some tips for your application 🫡
Show Your Passion for AI: When writing your application, let your enthusiasm for AI shine through! We want to see how you connect with our mission of expanding human capacity through superintelligence. Share any relevant experiences or projects that highlight your passion for cutting-edge technology.
Tailor Your Application: Make sure to customise your application for the Customer AI Architect role. Highlight your experience in solutions architecture and technical consulting, and explain how your skills align with the specific challenges we face at WRITER. This shows us you’ve done your homework!
Be Clear and Concise: We appreciate clarity! When describing your past experiences, focus on the impact you made and the results you achieved. Use straightforward language to explain complex concepts, as this reflects the communication skills we value in our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about WRITER and what we stand for.
How to prepare for a job interview at The Rundown AI, Inc.
✨Know Your AI Inside Out
Make sure you’re well-versed in the latest trends and technologies in AI, especially those relevant to WRITER's platform. Brush up on your knowledge of Python and APIs, as you'll need to demonstrate your technical fluency during the interview.
✨Understand the Customer's Needs
Research WRITER’s enterprise customers and their industries. Be prepared to discuss how you would identify strategic AI use cases and tailor solutions to meet their unique challenges. Showing that you can think from the customer's perspective will set you apart.
✨Communicate Clearly and Confidently
Practice simplifying complex AI concepts into clear, actionable insights. You’ll need to convey your ideas effectively to both technical teams and C-suite executives, so focus on honing your communication skills before the interview.
✨Show Your Builder's Mentality
Demonstrate your passion for emerging technologies and your eagerness to experiment and iterate. Share examples from your past experiences where you’ve successfully architected and delivered complex solutions, highlighting your innovative approach and problem-solving skills.
