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- Tasks: Lead AI agent deployments from ideation to daily operations, optimising processes and ensuring business impact.
- Company: Join Databricks, a leading data and AI company transforming industries worldwide.
- Benefits: Comprehensive benefits, inclusive culture, and opportunities for professional growth.
- Why this job: Be at the forefront of AI innovation, driving real change in sales optimisation.
- Qualifications: 5+ years in sales ops, strong analytical skills, and a passion for technology.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are reimagining GTM at Databricks and are seeking an AI Operations Program Manager to own the full lifecycle of AI agent deployments. You'll own the process from ideation through design, QA, field enablement, and daily operations. You'll bridge senior sales leadership and technical teams, ensuring AI agents deliver measurable business impact. The ideal candidate possesses strong program management skills, deep technical acumen, an understanding of existing processes in the business, and a passion for scaling AI-powered solutions.
Key Responsibilities
- Process Optimization: Identify inefficiencies and areas in the business where agents can drive performance improvement.
- Documentation & Governance: Develop Business Intent Docs, define how agents should behave through SOPs, understand and apply governance frameworks, and detailed process documentation for agent behavior, decision logic, and systems integration.
- QA & Deployment Management: Lead UAT/QA, execute SOQL queries for data validation, coordinate testing, manage phased rollouts, and conduct technical troubleshooting.
- Cross-Functional Collaboration: Work closely with sales, marketing, and IT teams to ensure seamless integration of AI tools and alignment with business objectives.
- Training & Field Enablement: Build comprehensive enablement materials, including training guides, documentation, FAQs, and playbooks, and design/deliver training programs to ensure confident adoption of AI solutions.
- Performance Monitoring: Continuously monitor AI system performance using data analysis and custom queries. Resolve performance gaps through prompt refinement, workflow tuning, data quality improvements, and A/B testing to achieve target conversion benchmarks.
- Continuous Improvement: Define, track, and optimize KPIs (task accuracy, resolution speed, user satisfaction) by building dashboards (SOQL/SQL), implementing A/B testing, and conducting regular business reviews.
What We Look For
- Experience: Minimum of 5 years in sales, sales ops or a related field with at least 2 years of experience managing tools or technologies.
- Technical Skills: Strong understanding of sales reporting methodologies and data analysis tools. Agent building, SOQL, and Python experience is a plus.
- Leadership Skills: Proven ability to influence without authority. Demonstrated ability to manage projects effectively, and drive change within an organization.
- Analytical Mindset: Strong analytical skills with the ability to interpret complex data sets and derive actionable insights. Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders and translate business needs to technical teams.
- A proactive approach to problem-solving with a focus on continuous improvement.
- Adaptability & Curiosity: Willingness to learn new low-code or no-code platforms, adapting quickly to evolving technologies and user requirements. Passion for staying current with AI advancements that simplify AI deployment, configuration, and management.
This role is pivotal in transforming GTM through innovative AI solutions. If you are a strategic thinker with a passion for technology and sales optimization, we encourage you to apply.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel.
Analyst, AI Operations Program Manager employer: The Rundown AI, Inc.
Contact Detail:
The Rundown AI, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, AI Operations Program Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially around AI and sales optimisation.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate your fit for the position.
We think you need these skills to ace Analyst, AI Operations Program Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in AI operations and program management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Show Off Your Technical Skills: Since this role requires a strong technical acumen, be sure to mention any experience you have with SOQL, Python, or data analysis tools. We love seeing candidates who can bridge the gap between tech and business!
Highlight Collaboration Experience: This position involves working closely with various teams, so share examples of how you've successfully collaborated across departments. We’re looking for those who can influence without authority and drive change!
Keep It Professional Yet Engaging: While we appreciate a friendly tone, make sure your application maintains professionalism. Use clear language and structure to convey your ideas effectively. And remember, apply through our website for the best chance!
How to prepare for a job interview at The Rundown AI, Inc.
✨Know Your AI Inside Out
Make sure you understand the fundamentals of AI and how it can be applied in sales operations. Brush up on your knowledge of AI agent deployments, as well as any relevant tools like SOQL and Python. This will help you speak confidently about how you can optimise processes and drive performance improvements.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed projects or led cross-functional teams. Highlight your ability to influence without authority and how you've driven change in previous roles. This will demonstrate your fit for the program management aspect of the role.
✨Be Ready to Discuss Data Analysis
Since the role involves performance monitoring and data analysis, come prepared to discuss how you've used data to derive insights and improve processes. Familiarise yourself with key metrics and KPIs that are relevant to AI systems, and be ready to explain how you would track and optimise them.
✨Prepare for Technical Troubleshooting Scenarios
Anticipate questions around QA and deployment management. Think of scenarios where you've had to troubleshoot technical issues or manage UAT/QA processes. Being able to articulate your problem-solving approach will show that you're proactive and capable of handling challenges in a fast-paced environment.