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- Tasks: Manage guest experiences and ensure top-notch service in a luxury hotel.
- Company: Join the award-winning Red Carnation Hotels family.
- Benefits: Competitive salary, free meals, generous holiday allowance, and discounts.
- Why this job: Be part of a vibrant team and make guests feel special every day.
- Qualifications: Experience in hospitality with excellent communication and attention to detail.
- Other info: Enjoy professional development and recognition events in a stunning location.
The predicted salary is between 33573 - 33573 £ per year.
What is in it for you? £33,573.00 OTE per annum, plus other exciting perks and benefits!
- Delicious free meals on duty.
- Holiday allowance starting at 28 days and increasing with length of service up to 36 days.
- Professional, award winning learning and development opportunities from day one.
- Fantastic recommend a friend and family bonus scheme worth up to £600.
- Enhanced paid maternity leave & paternity leave.
- 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
- Discounted accommodation rates at Red Carnation Hotels worldwide.
- Two paid volunteering days each year, because we care about our community.
- Access to immediate Employee Assistance Programme, because we care about our employees.
- Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
- Social and team building events.
- Global Employee Appreciation Party, where we get to celebrate our incredible teams.
- Complimentary quality uniform and dry-cleaning services.
We are looking for an enthusiastic Guest Experiences Manager to join our family on a full time basis. We are looking for someone with previous hotel Guest Experiences Manager experience with excellent communication skills and strong attention to detail, has a positive attitude towards training and development and enjoys delivering personalised outstanding service to our guests. This position reports to the Front of House Manager.
Location: The Rubens at the Palace Hotel
Employment type: Permanent
Working pattern: 5 days working, 2 days off
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AAs Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds. Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Rubens at the Palace Hotel is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.
Key Responsibilities of a Guest Experiences Manager:
- Ensure the smooth day to day running of the department.
- Meet and greet our guests and assist them with any enquiries.
- Look after VIPs and top corporate guests.
- Ensure that the department maximises both revenue and customer satisfaction through efficient sales, administration, good management and commitment to training.
What are we looking for?
- Proven experience as a Guest Experiences Manager or in a similar role within a 5-star hotel or luxury environment.
- Exceptional communication skills both verbal and written.
- Strong attention to detail and the ability to maintain high standards of guest service.
- Positive attitude towards training and development; someone who enjoys leading by example and inspiring the team.
- Experience managing VIP guests and high-profile clients.
- Ability to thrive in a fast-paced, high-pressure environment.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Guest Experiences Manager in London employer: The Rubens at the Palace
Contact Detail:
The Rubens at the Palace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experiences Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you get the chance for an informal meet-up or a coffee chat with someone from the hotel, dress the part and bring your A-game. First impressions matter, especially in a guest-focused role!
✨Tip Number 3
Be ready to shine in interviews! Prepare examples of how you've delivered outstanding guest experiences in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fantastic team at Red Carnation Hotels.
We think you need these skills to ace Guest Experiences Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest experiences shine through! We want to see how much you love creating memorable moments for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored specifically for the Guest Experiences Manager role. Highlight your previous experience in luxury hotels and any achievements that demonstrate your exceptional communication skills and attention to detail.
Craft a Personal Cover Letter: Your cover letter is your chance to connect with us on a personal level. Use it to explain why you’re the perfect fit for our team and how your values align with our commitment to outstanding service and employee development.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at The Rubens at the Palace Hotel!
How to prepare for a job interview at The Rubens at the Palace
✨Know Your Stuff
Before the interview, make sure you research The Rubens at the Palace Hotel and the Red Carnation Hotel Collection. Familiarise yourself with their values, recent awards, and what makes them stand out in the luxury hotel market. This will show your genuine interest and help you connect your experience to their expectations.
✨Showcase Your Experience
Prepare specific examples from your previous roles as a Guest Experiences Manager or similar positions. Highlight situations where you’ve successfully managed VIP guests or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Be ready to discuss how you handle guest enquiries and resolve issues. You might even want to role-play common scenarios with a friend to boost your confidence.
✨Demonstrate a Positive Attitude
The hotel is looking for someone who enjoys training and development, so express your enthusiasm for learning and leading by example. Share instances where you’ve inspired your team or embraced new challenges. A positive attitude can set you apart from other candidates!