Front Office Manager

We are seeking a dynamic Front Office Manager to join our luxury hotel team in London. This is a full-time, shift-based role, ideal for someone with extensive experience in a similar position within a five-star hotel environment with excellent communication and organisational skills; a proven track record of developing team members to perform at their best; previous experience managing budgets and someone flexible, innovative and adaptable. In this role, you will be reporting directly to the Room Division Manager.

Location: The Rubens at the Palace Hotel, Victoria, London

Employment type: Full-time

Working pattern: Shift work 5 days on 2 days off

Salary: £35,000 per annum + service charge

Key Responsibilities of a Front Office Manager:

• Manage and coordinate all front office employees to ensure the smooth running of the hotel services.
• Ensure training is constantly being carried out to maintain all correct standard procedures delivered to guests.
• Welcome our guests to the hotel in a friendly and helpful manner, ensuring that front office space and public areas are kept clean and tidy.
• Conduct briefings for all employees evening and morning handover.
• Maintain a professional and high-quality service-oriented environment at all times.
• Manage the shift and ensure the front office team is supported.
• Take reservation enquiries according to Mystery Shopper standards, whilst being aware of all Hotel promotions, therefore maximising occupancy and revenue.

What are we looking for?

• Proven experience as a Front Office Manager in a five-star hotel or luxury hospitality setting.
• Exceptional leadership and team management abilities, with a focus on developing team members to reach their full potential.
• Strong communication and organizational skills.
• Experience managing budgets and ensuring cost efficiency while maintaining service excellence.
• Flexible, innovative, and adaptable approach to problem-solving.

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month.
• Professional, award-winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.