At a Glance
- Tasks: Take food and beverage orders, ensuring exceptional service and guest satisfaction.
- Company: Join the award-winning Red Carnation Hotel Collection in a luxury setting.
- Benefits: Earn £16.21 per hour, enjoy free meals, and access fantastic perks.
- Other info: Enjoy career growth opportunities and fun social events throughout the year.
- Why this job: Be part of a dynamic team in a stunning five-star hotel environment.
- Qualifications: Previous experience in luxury hospitality and excellent customer service skills required.
The predicted salary is between 16 - 16 £ per hour.
Incredible benefits:
- £16.21 per hour OTE, plus exciting perks and benefits!
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry-cleaning services.
We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This role will be reporting into the F&B Manager.
Location: The Rubens at the Palace Hotel
Employment type: Casual
Working pattern: availability early starts from 6am
Key Responsibilities:
- Take food and beverage orders accurately, ensuring all requests are communicated clearly to the kitchen and bar staff.
- Be fully familiar with all menu items and products available to offer informed recommendations and answer guest questions.
- Ensure tables are cleaned, set up to the highest standards, and maintained throughout the service period.
- Engage with guests and provide attentive service, ensuring every experience is memorable.
- Maintain all food service areas to the highest level of cleanliness and hygiene in accordance with hotel standards.
What are we looking for?
- Ability to connect with guests and provide personalised service with a warm, professional attitude.
- A keen eye for detail to ensure high standards of service and presentation are consistently met.
- Collaborative and positive attitude, with the ability to work seamlessly within a team.
- Previous experience in a similar role within a luxury hotel or fine dining setting.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Casual Waiter/Waitress in City of Westminster employer: The Rubens at The Palace Hotel
The Rubens at the Palace Hotel offers an exceptional working environment where employees are valued and nurtured. With competitive pay, generous benefits including free meals and paid volunteering days, and a strong focus on personal development through award-winning training programmes, this luxury hotel is dedicated to fostering a supportive and inclusive culture. Located in the heart of London, employees enjoy not only a prestigious workplace but also the opportunity to grow within a company that prioritises internal promotions and community engagement.
Contact Details:
The Rubens at The Palace Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Waiter/Waitress in City of Westminster
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out The Rubens at the Palace online. Familiarise yourself with their menu and services so you can chat confidently about how you can contribute to their luxury experience.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past roles where you went above and beyond for guests. This will show that you’re not just about taking orders but creating memorable experiences.
✨Tip Number 3
Dress to impress! Since this is a luxury hotel, make sure you look sharp for your interview. A polished appearance shows that you understand the standards expected in a fine dining environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at The Rubens at the Palace.
We think you need these skills to ace Casual Waiter/Waitress in City of Westminster
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous experience you have in a luxury hotel or fine dining setting. We love seeing how your background aligns with our high standards of service!
Be Personable:Since we’re all about providing a warm and professional attitude, let your personality shine through in your application. Share examples of how you've connected with guests in the past!
Attention to Detail is Key:We’re looking for someone with a keen eye for detail. Mention specific instances where your attention to detail made a difference in your previous roles. It’ll show us you’re the right fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any exciting perks we offer.
How to prepare for a job interview at The Rubens at The Palace Hotel
✨Know the Menu Inside Out
Familiarise yourself with the menu and beverage options before the interview. Being able to discuss specific dishes and recommend pairings shows your enthusiasm and knowledge, which is crucial in a luxury hotel setting.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond for guests, as this will resonate well with the interviewers.
✨Dress to Impress
Since you're applying for a role in a luxury hotel, make sure to dress smartly for the interview. A polished appearance reflects your understanding of the hospitality industry and the standards expected at The Rubens at the Palace Hotel.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the hotel's culture, training programmes, or team dynamics. This not only shows your interest in the position but also helps you gauge if the environment aligns with your values and career goals.
