At a Glance
- Tasks: Serve delicious food and drinks while creating memorable experiences for guests.
- Company: Join a luxury hotel known for its award-winning service and employee development.
- Benefits: Earn £16.21 per hour, enjoy free meals, and access exciting perks.
- Other info: Enjoy social events, volunteering days, and opportunities for career growth.
- Why this job: Be part of a vibrant team in a stunning five-star hotel environment.
- Qualifications: Previous experience in hospitality and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Waiter / Waitress – luxury hotel
Incredible benefits
What's in it for you from day one:
- £16.21 per hour OTE, plus exciting perks and benefits!
- Nutritious free meals on duty.
- Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
- Excellent development opportunities with 80% of our managers being home-grown.
- Two paid volunteering days each year, so we can give back to our communities.
- Access to the Employee Assistance Programme through our partners at Hospitality Action.
- Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
- Complimentary quality uniform and dry-cleaning services.
We are looking for a Waiter/Waitress to join our family. We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This role will be reporting into the F&B Manager.
Location: The Rubens at the Palace Hotel
Employment type: Casual
Working pattern: availability early starts from 6am
The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds. Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.
The Rubens at the Palace Hotel is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.
Key Responsibilities
- Take food and beverage orders accurately, ensuring all requests are communicated clearly to the kitchen and bar staff.
- Be fully familiar with all menu items and products available to offer informed recommendations and answer guest questions.
- Ensure tables are cleaned, set up to the highest standards, and maintained throughout the service period.
- Engage with guests and provide attentive service, ensuring every experience is memorable.
- Maintain all food service areas to the highest level of cleanliness and hygiene in accordance with hotel standards.
What are we looking for?
- Ability to connect with guests and provide personalised service with a warm, professional attitude.
- A keen eye for detail to ensure high standards of service and presentation are consistently met.
- Collaborative and positive attitude, with the ability to work seamlessly within a team.
- Previous experience in a similar role within a luxury hotel or fine dining setting.
Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Casual Waiter / Waitress employer: The Rubens at The Palace Hotel
The Rubens at the Palace Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With competitive pay, nutritious meals on duty, and a commitment to promoting from within, employees enjoy numerous growth opportunities alongside engaging social events and community volunteering days. Located in the heart of London, this luxury hotel not only provides a stunning work environment but also fosters a sense of family among its staff, making it a truly rewarding place to build a career.
Contact Details:
The Rubens at The Palace Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Waiter / Waitress
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out The Rubens at the Palace online. Familiarise yourself with their menu and services so you can chat confidently about how you’d fit into their luxury environment.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. We want to hear those stories that show off your attention to detail and warm personality.
✨Tip Number 3
Dress to impress! When you come in for your interview, make sure you’re looking sharp and professional. A well-presented appearance shows you understand the standards of a luxury hotel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Casual Waiter / Waitress
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you connect with guests and create memorable experiences, so share any relevant examples from your previous roles!
Be Detail-Oriented:Attention to detail is key in a luxury hotel environment. When writing your application, mention specific instances where your keen eye for detail made a difference in your service or presentation.
Team Player Vibes:We love a collaborative spirit! In your application, emphasise your ability to work seamlessly within a team. Share stories that showcase your positive attitude and how you contribute to a great team dynamic.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Rubens at the Palace Hotel.
How to prepare for a job interview at The Rubens at The Palace Hotel
✨Know the Menu Inside Out
Familiarise yourself with the menu and beverage options before the interview. Being able to discuss specific dishes and recommend pairings shows your enthusiasm and knowledge, which is crucial in a luxury hotel environment.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Highlight how you engaged with guests and created memorable experiences, as this is key for the role of a Waiter/Waitress.
✨Demonstrate Attention to Detail
During the interview, emphasise your keen eye for detail. Discuss how you ensure tables are set up to high standards and how you maintain cleanliness and hygiene, as these are vital aspects of the job.
✨Be Ready to Collaborate
The ability to work well within a team is essential. Prepare to share instances where you successfully collaborated with colleagues to enhance service delivery, showcasing your positive attitude and teamwork skills.
