Charity Shop Manager

The Shop Manager will be responsible for all of the daily aspects of managing the shop, including:

• Maximising weekly income (sales, Gift Aid income and cash donations) and managing controllable expenditure.
• Achieving weekly income targets.
• Recruiting, training, managing and developing the Didcot volunteer team.
• Managing, training and developing the Assistant Shop Manager (part time).
• Encouraging, receiving and sorting donations of stock.
• Managing all relevant paperwork and regular banking.

General duties

• Promote a positive image of RSPCA Oxfordshire & Reading Branch by maintaining a high level of customer and donor engagement at all times.
• Ensure compliance with RSPCA standards and policies, relevant legislation and best practice, in all aspects of the role.
• Foster the high standards of performance, organisation, honesty and integrity from the Didcot shop team (staff and volunteers).
• Contribute to the development of retail ideas, innovations and practice.
• Promote fundraising opportunities within the shop.
• Promote animal welfare opportunities within the shop.
• Carry out any other duties, as required, commensurate with the Shop Manager role.

Retail duties

• To achieve agreed budgeted income and shop net profit targets.
• To ensure Gift Aid is being promoted to all donors and customers.
• To ensure that a high level of customer engagement is delivered.
• To ensure all available selling/product space is used effectively in order to maximise sales.
• To maintain high presentation standards (windows and shop interior).
• To maintain high levels of shop housekeeping and cleanliness.
• To actively encourage the public to donate good quality stock/donations.
• To ensure there is a constant daily flow of stock onto the shop floor.
• To comply with GDPR by keeping customers’ personal details locked away and destroyed as necessary.
• To ensure that shop floor stock density is maximised at all times.
• To price stock in accordance with local market forces whilst maximising higher value stock donations.
• To manage waste disposal effectively via waste collections and tip visits in order to ensure high standards of Health & Safety in the shop.
• To actively recruit, train and develop volunteers.
• To provide training and support for the Assistant Manager (part-time).
• To organise the weekly staff/volunteer rota to ensure that the shop runs effectively.
• To ensure that all administration is completed correctly and promptly.
• To ensure that all financial, cash handling and security procedures are adhered to, with reference to Branch policies.
• To hold the shop keys, ensuring that the shop is secure whenever it is left unattended.
• To ensure that opening / trading hours are strictly adhered to.
• To ensure that Branch HR Policy and Procedures are adhered to at all times.
• To build positive internal and external relationships in order to maximise income for the charity.
• To ensure compliance with the Branch Health & Safety Policy (including fire safety, risk assessments and security procedures) and relevant legislation.

Donations/Stock

• Recruit and train a team of volunteers to support the stock/donation activities of the Didcot shop, including volunteer stock collectors and stock sorters.
• Organise successful methods of attracting good quality stock, including advertising on social media.
• Encourage and manage the daily rotation of stock in order to maximise customer interest.
• Organise and promote seasonal stock donation campaigns at key times of the year.

Volunteer Recruitment and Development

• Identify volunteering opportunities and recruit new retail volunteers, as required.
• Support and motivate existing volunteers, providing any necessary training and development.
• Ensure that regular and effective communication takes place with all volunteers.
• Keep clear records of volunteers personal information and any training that they have undertaken.