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- Tasks: Lead teams to ensure top-notch animal care and engage with the community.
- Company: Join a passionate organisation dedicated to animal welfare and community support.
- Benefits: Fixed-term contract, competitive salary, and the chance to make a real difference.
- Why this job: Shape the future of animal rescue while developing your leadership skills.
- Qualifications: Experience in management, animal handling, and customer service required.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Lead and develop teams of colleagues and volunteers, driving performance, engagement and wellbeing.
- Ensure high standards of animal welfare across intake, care, rehabilitation and rehoming.
- Oversee operational processes, including triage, assessments and welfare planning.
- Manage and grow volunteer and fostering programmes, ensuring safe, structured and rewarding roles.
- Deliver excellent customer service, handling queries, complaints and adoption experiences professionally.
- Represent the organisation within the community, supporting engagement and fundraising initiatives.
- Ensure health & safety, compliance and biosecurity standards are met at all times.
- Maintain accurate administrative records and meet governance, audit and licensing requirements.
- Collaborate across teams and departments to share best practice and improve performance.
- Drive continuous improvement, supporting implementation of national standards and operational frameworks.
Qualifications
- Proven experience in supervisory or line management roles.
- Experience in animal handling and husbandry.
- Background in customer service and volunteer coordination.
- Experience applying Health & Safety procedures.
- Confident in managing conflict and challenging situations.
You will also bring:
- Strong leadership and people management skills, with the ability to recruit, motivate and develop teams.
- A collaborative approach, working effectively with colleagues, stakeholders and external partners.
- Excellent communication and interpersonal skills, with the ability to build relationships and represent the organisation positively.
- Confident handling of public relations and media interactions.
- Resilience and sound judgement, with the ability to manage conflict and handle sensitive or challenging situations.
- Adaptable and flexible, maintaining performance under pressure in a fast-paced environment.
- Customer-focused mindset, delivering consistently high standards of service.
- Strong organisational skills, able to manage competing priorities and complex operations.
- Commitment to animal welfare, with practical experience in animal handling and husbandry.
Location: Southridge Animal Centre, Packhorse Lane, Potters Bar, EN6 3LZ
Working hours: 35 hours per week on a shift basis between 08:30 - 17:00, including weekends and Bank Holidays.
Contract: Fixed Term to the end of December 2026 as Animal Centre Deputy Manager at Southridge Site. Southridge is an important part of our network, supporting the rescue, rehabilitation, and rehoming of animals in need. With exciting plans to develop a co-located site, this is a unique opportunity to help shape the future of the centre and the services we provide.
Animal Centre Deputy Manager employer: The Rspca
Contact Detail:
The Rspca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Animal Centre Deputy Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the animal welfare community. Attend local events or volunteer opportunities to meet people who can help you get your foot in the door.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your leadership and people management experience. Share specific examples of how you've motivated teams and improved performance.
✨Tip Number 3
Be ready for anything! Prepare for interviews by thinking about how you'd handle challenging situations, especially in customer service or conflict management. They’ll want to see your resilience and sound judgement in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to improve animal welfare.
We think you need these skills to ace Animal Centre Deputy Manager
Some tips for your application 🫡
Show Your Passion for Animal Welfare: When writing your application, let your love for animals shine through! Share any relevant experiences you have in animal handling or welfare, and explain why this role excites you. We want to see your commitment to making a difference!
Highlight Your Leadership Skills: As a Deputy Manager, you'll be leading teams and volunteers. Make sure to showcase your leadership experience in your application. Talk about how you've motivated others, managed conflicts, or improved team performance. We’re looking for someone who can inspire and drive engagement!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to engage with our digital platforms!
How to prepare for a job interview at The Rspca
✨Know Your Animal Welfare Stuff
Make sure you brush up on the latest animal welfare standards and practices. Be ready to discuss your experience with animal handling and husbandry, as well as how you've ensured high standards in previous roles.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led teams or managed volunteers in the past. Highlight your ability to motivate and develop others, and be ready to share specific strategies you've used to drive performance and engagement.
✨Customer Service is Key
Think about times when you've handled customer queries or complaints effectively. Be prepared to discuss how you would ensure a positive adoption experience and maintain excellent customer service standards in a busy environment.
✨Be Ready for Conflict Management Scenarios
Since the role involves managing challenging situations, think of examples where you've successfully navigated conflict. Show that you can remain calm under pressure and use sound judgement to resolve issues while maintaining a positive atmosphere.